Application Support Analyst

SS&C is hiring Application Support Analysts to support Calastone's production services, ensuring stability pre-close and scalable run-state post-close. This role will oversee US production services for the Calastone portfolio, owning stability, first-line assistance, complex incident management, and service governance., * Proactively monitor the production services.

• Provide first-line support to Calastone's customers.
• Assist in the creation of a knowledge base to mitigate the number of escalations to the second line team.
• Work with the Client Delivery team to ensure that they have satisfied all pre-production checks/tests before they are released into production.
• Work with the QA team on a rotational basis to assist with quality assurance cycles and to obtain pre-release knowledge of new releases.
• Work with the UAT team to test new clients to approved standards during the onboarding process.
• Work closely with internal project staff to ensure that all production requirements are flagged and dealt with during customer on-boarding, ensuring smooth transition into production and to enhance the customer's perception and experience of the Calastone service.
• Work with, and communicate to, all customers and internal technical staff during implementations.
• Deal with service incidents that arise and work to achieve a positive outcome in the shortest possible timeframe.
• Maintain Calastone's reputation for high-quality service support and delivery.
• Contribute to all aspects of general business improvement.

• Good technical background. Most desirable is experience of databases/SQL (ability to create and run own queries), MQ (any variant), SWIFT, ISO15022, ISO20022, FIX, XML, messaging authentication/ certification techniques and secure FTP environments.
• Application support and operations in a client-facing, financial environment.
• Experience of project delivery life-cycles, in accordance with industry best practice.
• Knowledge of ITIL is beneficial.
• Knowledge of Salesforce is an advantage.
• Business-level written and spoken English and Mandarin skills are essential., * Ability to remain calm and focused under pressure, while supporting customers, colleagues, and partners to resolve service issues effectively.
• Works well in a collaborative, multi-disciplinary environment.
• Takes initiative and demonstrates accountability in their work.
• Committed to delivering high-quality outcomes and continuous improvement.
• Acts with professionalism, honesty, and integrity in all situations.
• Demonstrates persistence in problem-solving and seeks to understand root causes.
• Strong attention to detail.
• Reflective and open to feedback, with a willingness to learn and grow.
• Leads by example through actions and collaboration.
• Able to contribute effectively in team discussions and adapt to different communication styles.
• Open to flexible working arrangements, including shift patterns, with reasonable adjustments supported where needed.

• Flexibility: Hybrid Work Model & a Business Casual Dress Code, including jeans
• Your Future: 401 (k) Matching Program, Professional Development Reimbursement
• Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
• Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
• Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents, and Experiences of Our Employees
• Training: Hands-On, Team-Customized, including SS&C University
• Extra Perks: Discounts on fitness clubs, travel, and more!, Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies offers a comprehensive total rewards package designed to support your wellbeing, growth, and future. Our benefits include medical, dental, and vision coverage; a 401(k) plan with company match; paid time off, holidays, and parental leave; and professional development reimbursement opportunity.

Actual base salary will vary based on several factors, including but not limited to relevant skills, prior experience, education, demonstrated performance, and geographic location.

Colorado: The expected base salary for the position is between 50,000 USD to 55,000 USD.

In addition, employees in this role may be eligible for consideration on an annual basis for a discretionary bonus and/or equity awards, such as restricted stock units or stock options, based upon individual and business performance at the company's discretion.

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.