Advisor, Enterprise Clinical Performance and Operations - Cigna Healthcare - Remote
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Job description
The Advisor, Enterprise Clinical Performance and Operations serves as a critical program execution partner to the Enterprise Clinical Strategy and Operations team, translating top priorities into coordinated plans, clear governance, and measurable results. The role enables end-to-end delivery of enterprise clinical initiatives-building integrated project roadmaps and dashboards, proactively managing risks and dependencies, and producing executive-ready updates that enable timely decisions. Operating comfortably at an dynamic pace, the Advisor also supports leadership routines and cross-functional communications to strengthen alignment and accelerate stakeholder adoption., Program Coordination and Management
- Own end-to-end tracking and support delivery of various clinical program initiatives, managing scope, schedule, dependencies, risks, and outcomes from intake through closeout.
- Develop and maintain integrated project plans, roadmaps, and delivery artifacts to ensure clear accountability and on-time execution.
- Participate in cross-functional workgroups as a representative for enterprise clinical projects.
- Support the management of governance and delivery forums, including project kickoffs, status reviews, risk reviews, and retrospectives.
- Proactively manage risks, issues, and dependencies; drive mitigation strategies and timely resolution.
- Partner with stakeholders to manage scope changes and assess impacts to timelines, resources, and outcomes.
- Prepare concise, executive-ready reporting that communicates progress, risks, decisions required, and performance metrics.
- Support adoption and sustainability of delivered solutions through effective change management and continuous improvement.
- Prioritize needs across multiple projects simultaneously in a fast-paced, evolving environment.
Stakeholder Management and Core Leadership Meetings
- Partner closely with senior team leaders and staff to coordinate leadership priorities, team meeting cadence and management, communications, and key deliverables.
- Generate team performance dashboards and KPI reporting tools.
- Lead planning and execution of leadership and cross-functional team meetings, including agenda development, objective setting, pre-reads, facilitation support, and follow-through on decisions and action items to drive alignment and progress.
- Act as a central point of coordination for cross-functional initiatives impacting the Enterprise Clinical team, ensuring consistent messaging, sequencing, and timing across teams.
- Manage internal communications related to operational updates and engagement initiatives.
Requirements
- Bachelor's degree required; advanced degree (MPH, MBA, MHA) preferred.
- Minimum 4+ years of project or program management experience delivering complex, cross-functional initiatives.
- Demonstrated proficiency in core project management disciplines including planning, scheduling, risk management, dependency tracking, and change control.
- Strong stakeholder management and communication skills, including experience presenting to senior leaders.
- Excellent written and verbal communication skills, including preparation of executive-ready materials.
- Experience managing multiple concurrent projects in a matrixed environment.
- Proficiency with AI solutions for project management, along with project and collaboration tools such as Wrike, SharePoint, Microsoft Office, and/or Microsoft Project.
- Ability to operate effectively in ambiguity and drive execution with minimal direction.
Preferred Qualifications
- Experience in payer, provider, or integrated delivery system environment.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.