IT Professional I

The IT Professional I meets the IT needs of a unit where multifaceted expertise is required. Performs in specialty areas of systems, services, applications, and/or database management. Performs unit-level support in multiple technical fields.

Essential Duties and Tasks:

• Resolution of Technical Problems - Confers with other personnel in resolving problems involving procedural and technical matters. Provides assistance in resolving hardware and software problems with vendor technical support. Researches problems and recommends solutions.

• Engineering and Project Support - Provides support through system administration assistance, creating and maintaining documentation and collaborating with higher-level administrators to enhance understanding of system operations.

• Workstation/Software Support - Installs, upgrades, and configures workstations and software.

• Estimates and Reports - Provides resource estimates and progress reports.

• Compliance - Ensures that work is accurate and in compliance with departmental or project quality standards. Ensures compliance with applicable policies, rules, and procedures.

• Data Security - Ensures security of customer data and applications in all phases of production.

• Common Duties - Participates on committees to develop technical standards and direction. Meets with customers and technical staff to determine information technology needs and requirements. Provides input for the planning and budget process.

• Professional Development - Participates in training and professional development sessions.

• Other Duties - Performs other duties as assigned.

• Bachelor's degree or equivalent combination of education and experience.
• Four months (1 semester) of student worker and/or customer service experience.

Knowledge, Skills, and Abilities:

• Ability to multitask and work cooperatively with others.

• Must be able to work in a collaborative team environment.

• Strong interpersonal skills.

• Customer service experience.

• Experience configuring, administering, and/or troubleshooting.

Physical Requirements:

• Ability to lift and/or move medium weight objects.

Other Requirements and Factors:

• Ability to maintain the security and integrity of critical infrastructure, which may include communications systems, computer networks and systems, cybersecurity systems, electrical grid, hazardous waste treatment system or water treatment system

• This position is security sensitive

• This position requires compliance with state and federal laws/codes and Texas A&M University System/TAMU policies, regulations, rules and procedures

• All tasks and job responsibilities must be performed safely without injury to self or others in compliance with System and University safety requirements

• May be required to provide on-call support on nights and weekends as needed.

• This role may require working outside of standard office hours, including evenings, weekends, and holidays, to support the demands of technology services and ensure the seamless operation of essential systems.

Salary: Compensation will be commensurate to selected hire's experience.