Support Analyst

The Support Analyst provides technical assistance to end-users to ensure users are able to use technology resources efficiently. This position supports Yuma Union High School District #70 and Yuma Elementary School District #1., * Respond to end-user support requests in a timely and professional manner.

• Troubleshoot and diagnose end-user support issues; and provide guidance and assistance to resolve issues.

• Escalate support issues to the appropriate IT personnel as necessary.

• Provide customer service, demonstrating professionalism and courtesy, over the phone, in-person, and via communications platforms (eg., email, chat, etc)

• Use resources (e.g., search engines, knowledge bases, wikis, documentation, forums, etc.,) to independently research problems and find resolutions.

• Collaborate with cross-functional teams, district personnel, vendors and service providers, etc., to improve support and resolve problems.

• Participate in meetings, training, conferences, projects, etc.

• Stay up-to-date on emerging technologies, support trends, cybersecurity practices, etc.

• Prepare reports and documentation related to providing IT support.

Required (Education & Experience):

• High School Diploma or equivalent
• 1-year of experience providing information technology support.

Additional Eligibility Requirements:

• Valid driver's license

Position Type & Work Schedule:

• Full-time, 8 hours a day, Monday - Friday

• 12 months

• May need to work during emergencies and occasionally on evenings and/or weekends.

Knowledge, Skills, and Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal skills with a proven ability to collaborate with a team and establish effective working relationships.

Excellent analytical and problem-solving skills.

• Knowledge of technology systems and support methods.
• Excellent organizational skills and attention to detail, with the ability to create plans and schedule activities to complete assigned work.
• Proficient with or able to quickly learn systems and support practices.
• Proficient with Google Workspace, Microsoft Office or similar software.
• Ability to adapt to changing work priorities; display technical aptitude; be attentive to detail; and work under time constraints.
• Ability to perform algebraic math; read and understand technical information; create documents; present information to others; and solve practical problems.
• Ability to utilize support tools (i.e., diagnostic tools and software, hand tools, power tools, cleaners, ladders, etc.).

Work Conditions:

• Indoor work

• Be able to lift up to 25 lbs.

• Work with computer systems and electronics.

Note(s):

• Some travel between districts' facilities.
• Benefit eligible

Clearance:

• Criminal Justice Fingerprint/Background Clearance
• I.V.P. Fingerprint Clearance Card