Senior Platforms Engineer

The Senior Platforms Engineer for Collaboration & AV is a subject matter expert who oversees the engineering, standardization, and lifecycle management of MPC's enterprise collaboration and audiovisual (AV) platforms. This position focuses on delivering excellent user and meeting room experiences. Responsible for technical direction, reliability, and scalability, the role covers environments such as Microsoft Teams Rooms and enterprise AV systems. Operating independently within established governance, this role provides advanced expertise, leads complex projects, and helps shape and influence platform standards and best practices., * Owns the end-to-end platform lifecycle for collaboration & AV systems including standards, architecture, configurations, integrations, lifecycle refresh, and decommissioning.

• Identifies performance bottlenecks, conducts root cause analysis, and proposes and implements solutions to enhance platform & system performance and resource utilization. Establishes performance benchmarks, conducts capacity planning, and tracks service health to drive improvements that reduce risk, support burden, and technical debt. Collaborates with other teams, including junior engineers and cross functional teams to optimize infrastructure performance and activities.
• Contributes to the development and improvement of troubleshooting procedures, measures to minimize platform & system downtime, and documentation. Partners with vendor and AV system integrator technical support to drive for resolution. Leads and manages platform & system technical support activities and troubleshooting efforts, including handling escalated and complex issues. Performs advanced system tuning and optimization to maximize performance using IT Service Management practices. Collaborates with internal teams to enhance support processes and methodologies.
• Participates in future platform & system backup planning. Leads the design of disaster/system recovery and testing.
• Analyzes performance and utilization data to identify trends and patterns; provides recommendations for optimization and improvement; prepares comprehensive reports on infrastructure performance; and implements corrective actions to drive continuous system improvements.
• Leads the design and configuration of complex platforms & systems (including executive and specialized environments) that integrate with enterprise networking, identity, endpoint management, and security services, considering best practices and industry standards.
• Leads ongoing compliance with original design and configuration and corrects for deviation from standards. Translate business and user requirements to build and deploy highly available and scalable infrastructure solutions, conduct design reviews, and produce user experience diagrams in partnership with IT and Facilities. Evaluate emerging capabilities including AI and automation.
• Leads the creation and maintenance of a comprehensive knowledge base for platforms & systems, including troubleshooting guides, configuration documentation, and best practices. Promotes knowledge sharing culture by organizing training sessions, mentoring junior engineers, and encouraging cross-team collaboration., * Cloud Infrastructure Management - Setting up, configuring, monitoring, and optimizing the components of cloud infrastructure.
• Computer Networking - A system in which multiple computers are connected to each other to share information and resources.
• Cybersecurity Risk Management - The process of developing cyber risk assessment and treatment techniques that can effectively pre-empt and identify significant security loopholes and weaknesses, demonstrating the business risks associated with these loopholes and providing risk treatment and prioritization strategies to effectively address the cyber-related risks, threats and vulnerabilities, ensuring appropriate levels of protection, confidentiality, integrity and privacy in alignment with the security framework.
• DevSecOps - A set of practices that automates the integration of security at every phase of the software development lifecycle, from initial design through integration, testing, deployment, and software delivery, with an aim towards shortening the systems development life cycle and pas well as continuous delivery and a security first approach.
• General Programming - Applies a computer language to communicate with computers using a set of instructions and to automate the execution of tasks.
• Infrastructure as Code (IaC) - The process of managing and provisioning infrastructure through code instead of through manual processes.
• IT Infrastructure Management - Planning, design, delivery and control of information technology infrastructure.
• Performance Monitoring - The process of measuring the performance of a system in real time in order to determine problems and identify other factors that may cause problems in the future.
• Policy Management - The process of creating, implementing and maintaining policies and procedures within an organization.
• Process Automation - Also known as business automation or digital transformation, this is the technology-enabled automation of complex business processes. It can streamline a business for simplicity, achieve digital transformation, increase service quality, improve service delivery or contain costs. It consists of integrating applications, restructuring labor resources and using software applications throughout the organization.
• Service Delivery Management - The manner in which an organization provides users access to IT services, which include applications, data storage and other business resources.
• Systems Administration - Performs a variety of functions including user management, system monitoring, system configuration, performance tuning, backup and recovery, and access control.
• System Platform- A system platform refers to the underlying foundation or framework that supports and manages the operation of software applications and hardware components within a computing environment. It provides a standardized and cohesive infrastructure, allowing for the development, deployment, and integration of various technologies and services.
• Systems Testing - The process of testing conducted on a complete integrated system to evaluate the system's compliance with its specified requirements.
• Systems Integration - The process of linking together various IT systems, services and/or software to enable all of them to work functionally together.
• Troubleshooting - The act or process of discovering and resolving problems, disputes, or mechanical issues through a systematic, usually iterative, approach.

As an energy industry leader, our career opportunities fuel personal and professional growth.

• Bachelor's Degree in Information Technology, related field or equivalent experience preferred
• Five (5) years of relevant experience required.
• Strong knowledge of AV systems, collaboration endpoints, enterprise integration concepts (networking, identity, security) and working with system integrators and enterprise vendors required.
• Experience with modern device management concepts and platforms (e.g., Microsoft Intune, Teams Admin Center, Pro Management Portal) required.
• Experience with automation and scripting (e.g., PowerShell) required.
• AVIXA CTS or CTS-D certification preferred.
• Familiarity with Crestron and production switching/streaming technologies (e.g., OBS Studio, Vizrt TriCaster) preferred.
• Experience working within IT Service Management processes (incident, problem, change, asset) preferred.

At MPC, we're committed to being a great place to work - one that welcomes new ideas, encourages diverse perspectives, develops our people, and fosters a collaborative team environment., Resources Department, at talentacquisition@marathonpetroleum.com . Please specify the reasonable accommodation you are requesting, along with the job posting number in which you may be interested. A Human Resources representative will review your request and contact you to discuss a reasonable accommodation. Marathon Petroleum offers a total rewards program which includes, but is not limited to, access to health, vision, and dental insurance, paid time off, 401k matching program, paid parental leave, and educational reimbursement. Detailed benefit information is available at https://mympcbenefits.com .The hired candidate will also be eligible for a discretionary company-sponsored annual bonus program. Equal Opportunity Employer: Veteran / Disability We will consider all qualified Applicants for employment, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws. In reviewing criminal history in connection with a conditional offer of employment, Marathon will consider the key responsibilities of the role. About Marathon Petroleum Corporation Marathon Petroleum Corporation (MPC) is a leading, integrated, downstream energy company headquartered in Findlay, Ohio. The company operates the nation's largest refining system. MPC's marketing system includes branded locations across the United States, including Marathon brand retail outlets. MPC also owns the general partner and majority limited partner interest in MPLX LP, a midstream company that owns and operates gathering, processing, and fractionation assets, as well as crude oil and light product transportation and logistics infrastructure.