ServiceNow Developer

• Implement and configure ServiceNow modules including ITSM, CSM, ITAM and ITOM.
• Support Domain Separation architecture design and implementation across multi-tenant environments
• Develop and maintain Service Portal and Employee Service Center (ESC) Portal solutions
• Build and configure Virtual Agent workflows and AI Control Tower capabilities
• Design and develop scoped applications and custom configurations based on client requirements
• Lead and support Knowledge Management implementations and best practices
• Configure and support Mobile App features within the ServiceNow platform
• Architect and implement integrations between ServiceNow and third-party systems
• Support IT Asset Management lifecycle processes including hardware and software asset tracking
• Maintain and enhance CMDB data integrity, Discovery configuration, and CSDM alignment
• Collaborate with client stakeholders to gather requirements and translate them into platform solutions
• Provide technical guidance, documentation, and knowledge transfer to client teams
• Participate in testing, quality assurance, and release management activities

• Demonstrated experience in deploying projects in multiple product areas: IT Service Management (ITSM), Customer Service Management (CSM), IT Operations Management (ITOM) and IT Asset Management (ITAM). Any experience with CRM and CPQ would be a plus.
• 4+ years in a full-time software engineering role on both back-end and front-end web applications, with 4+ years of ServiceNow development experience
• Should carry current ServiceNow certifications for System Administrator (CSA) and Application Developer (CAD). Micro-Certifications in other areas including Integration Hub, Performance Analytics and Flow Designer highly desirable
• Understanding of the systems development life cycle and source code control. Basic understanding of networking concepts, such as IPs and ports
• Understanding of public-private key encryption and application of SSL certificates
• Understanding of common web application security breach vectors and the respective mitigations

Preferred Skills & Qualifications

• Experience working in a consulting or managed services environment supporting multiple clients
• Familiarity with Agile/Scrum delivery methodologies
• Strong communication and stakeholder management skills - ability to lead client-facing workshops and discovery sessions
• Experience with update set management, instance cloning strategies, and platform governance
• Familiarity with ServiceNow Performance Analytics or Reporting