Service Desk Technician

Jack Henry and Associates is seeking a Help Desk Technician to provide Tier 1 technical support via phone, email, Teams Instant Message chat and ITSM system. Technicians will offer support and technical assistance to Jack Henry Associates who are using software, hardware and other computer systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their computers. Technicians will escalate issues that extend beyond Tier 1 responsibilities. An excellent Help Desk Technician will perform troubleshooting using different diagnostic techniques, must have good technical knowledge and be able to effectively communicate trouble shooting steps and solutions to non-technical users. They must also be customer-oriented and patient to deal with difficult customers. This position will be required to travel up to 5% to attend JH meetings, trainings, and/or professional conferences. This is a remote position and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Charlotte, NC; Birmingham, AL; Louisville, KY, Cedar Falls, AI; Lenexa, KS; Springfield, MO; or Monett, MO. The salary range for this position is $34,400- $45,000 and will be determined based on location and experience level. All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity. What you'll be responsible for:

Provides support to employees or customers regarding technical inquiries. Diagnoses to isolate the nature of the problem and resolves support issues. Identifies, troubleshoots and resolves software, hardware and network failures. Performs the installation, configuration, upgrades, repair and preventative maintenance of software, hardware and/or systems. Thoroughly documents cases to ensure continuity of information and adherence to customer service standards. Maintains awareness of current tools, methodologies and technologies associated to IT support. May perform other job duties as assigned. What you'll need to have:

Must have a minimum of 18 months of experience in a technical support environment. Must be available to assist with on-call duties, including holidays as needed. Must be available to work various shift schedules which may include weekends. What would be nice for you to have

Bachelor's degree in IT, Computer Science or other related fields. Excellent communication skills. If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.

At Jack Henry, we're more than a technology company, we're a force for good in financial services. We're redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we'd love to meet you., At Jack Henry, we live by the motto: "Do the right thing, do whatever it takes, and have fun." It's more than a tagline, it's the foundation of our culture. We recognize that our associates are the key to our success, and we're deeply committed to their wellbeing. That's why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally. We're also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders. Culture of Commitment Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support... For full info follow application link. Equal Employment Opportunity Applicants for U.S. based positions with Jack Henry & Associates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position. Jack Henry & Associates, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.