Systems Support Technician

Description

SAIC is seeking a Systems Support Technician to support a large federal government agency. Employee will perform on-site, at a secure government location on one of three shifts, including weekend/holiday rotations.

Description of Duties:

• Monitor ticketing system to receive technical work assignments.
• Fulfill user requests for technical issues relating to email account management following Standard Operating Procedures.
• Perform user account and mailbox moves on Exchange 2010 & 2013 email systems.
• Add/delete/modify Distribution Lists.
• Correct user Outlook 2010 issues: setup, junk mail, and mailbox size increase. Add/modify Outlook 2010 shared calendar.
• Provide technical support for backup systems (Avamar and CommVault)
• Assist customers with PST mapping modify/restore.
• Complete shift logs and turnover.
• Reply to all customer inquiries in a timely manner.
• Document issues and escalate to next tier support as necessary.
• Monitor systems consoles and remediate alerts.
• Perform server builds and decommissions.

Qualifications

Required Education & Experience:

• Bachelors and nine (9) years or more experience; Masters and seven (7) years or more experience; may accept additional experience in lieu of degree.
• Ability to work independently to process technical service requests using an enterprise ticketing system such as ServiceNow, Remedy, etc..
• Proficient in following standard operating procedures and comply with data entry standards.
• Experience troubleshooting challenging technical issues and identifying scope of issue to determine if escalation to next-tier support is necessary.
• Basic literacy in Microsoft PowerShell, Exchange, Windows Server, and Active Directory.
• Understanding of basic concepts relating to Microsoft Office 365 hybrid environments as well as TCP/IP based networking concepts.

Qualifications desired:

• Microsoft Exchange Server, Microsoft Server OS, Active Directory, Systems Center Operations Manager (SCOM)
• Backup systems (Avamar and CommVault)
• CompTIA Network+, CompTIA A+
• ITIL Foundations

Required Clearance:

• US Citizenship.
• Active top secret clearance.

Target salary range: $120,001 - $160,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Required Education & Experience:

• Bachelors and nine (9) years or more experience; Masters and seven (7) years or more experience; may accept additional experience in lieu of degree.
• Ability to work independently to process technical service requests using an enterprise ticketing system such as ServiceNow, Remedy, etc..
• Proficient in following standard operating procedures and comply with data entry standards.
• Experience troubleshooting challenging technical issues and identifying scope of issue to determine if escalation to next-tier support is necessary.
• Basic literacy in Microsoft PowerShell, Exchange, Windows Server, and Active Directory.
• Understanding of basic concepts relating to Microsoft Office 365 hybrid environments as well as TCP/IP based networking concepts.

Qualifications desired:

• Microsoft Exchange Server, Microsoft Server OS, Active Directory, Systems Center Operations Manager (SCOM)
• Backup systems (Avamar and CommVault)
• CompTIA Network+, CompTIA A+
• ITIL Foundations

Required Clearance:

• US Citizenship.
• Active top secret clearance.

Target salary range: $120,001 - $160,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.