Service Desk Admin - Malibu, CA - Active Secret clearance Requir

SOC is seeking a Service Desk Administrator who will serve as the first point of contact for customers seeking technical assistance and provides increasing levels of escalation support for incidents., * Provide a friendly and professional point of contact for customers for any problems or concerns

• Perform independent troubleshooting of complex incidents
• Stage and configure end user workstations
• Maintain accurate inventory of assets and consumables
• Deliver prompt and professional service and response and timely resolution to all requests for services
• Handle incoming calls, walk in customers, and incoming tickets
• Liaise with wider team members to ensure ticket resolution

• 3+ years of experience in hardware and software support
• 3+ years of experience with Windows desktop administration
• 3+ years of experience configuring and troubleshooting applications on Windows and/or MacOS
• Exceptional customer service and communication skills
• Exemplary attention to detail
• Ability to work under pressure and deal with challenging situations
• Ability to make decisions, take ownership and use your own initiative to resolve problems
• Experience creating technical documentation for IT processes
• Experience with ticket tracking systems
• Experience with direct customer interaction with providing training and support to end users
• Experience with Mobile Device Management (MDM) solutions is desired

Required:

• Active Secret clearance
• A degree in a relevant technical field or related experience. Industry technical certifications are desirable but not required.

Employment Pre-requisites The following requirements must be met to be eligible for this position: successful completion of a background investigation, and drug urinalysis.