ServiceNow Developer
Role details
Job location
Tech stack
Job description
- Implement and configure ServiceNow modules including ITSM, CSM, ITAM and ITOM.
- Support Domain Separation architecture design and implementation across multi-tenant environments
- Develop and maintain Service Portal and Employee Service Center (ESC) Portal solutions
- Build and configure Virtual Agent workflows and AI Control Tower capabilities
- Design and develop scoped applications and custom configurations based on client requirements
- Lead and support Knowledge Management implementations and best practices
- Configure and support Mobile App features within the ServiceNow platform
- Architect and implement integrations between ServiceNow and third-party systems
- Support IT Asset Management lifecycle processes including hardware and software asset tracking
- Maintain and enhance CMDB data integrity, Discovery configuration, and CSDM alignment
- Collaborate with client stakeholders to gather requirements and translate them into platform solutions
- Provide technical guidance, documentation, and knowledge transfer to client teams
- Participate in testing, quality assurance, and release management activities
Requirements
- Demonstrated experience in deploying projects in multiple product areas: IT Service Management (ITSM), Customer Service Management (CSM), IT Operations Management (ITOM) and IT Asset Management (ITAM). Any experience with CRM and CPQ would be a plus.
- 4+ years in a full-time software engineering role on both back-end and front-end web applications, with 4+ years of ServiceNow development experience
- Should carry current ServiceNow certifications for System Administrator (CSA) and Application Developer (CAD). Micro-Certifications in other areas including Integration Hub, Performance Analytics and Flow Designer highly desirable
- Understanding of the systems development life cycle and source code control. Basic understanding of networking concepts, such as IPs and ports
- Understanding of public-private key encryption and application of SSL certificates
- Understanding of common web application security breach vectors and the respective mitigations
Preferred Skills & Qualifications
- Experience working in a consulting or managed services environment supporting multiple clients
- Familiarity with Agile/Scrum delivery methodologies
- Strong communication and stakeholder management skills - ability to lead client-facing workshops and discovery sessions
- Experience with update set management, instance cloning strategies, and platform governance
- Familiarity with ServiceNow Performance Analytics or Reporting
Benefits & conditions
Pay Rate: $60 - $67 per hour. *Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible. Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP). Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please email or call (866) -898-0005. Please indicate the specifics of the assistance needed. Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from VOLT and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
