Systems Analyst III

The North Carolina Office of Indigent Defense Services (IDS), seeks an experienced, highly motivated individual to serve as a Systems Analyst III, as part of the Information Technology group. This position works closely with IDS administration, public defenders and contractors. This Systems Analyst will be tasked with supporting a variety of SAS systems including Axon discovery management, CLEAR Investigations and case management & billing. IDS seeks an individual with strong customer service skills that thrives in a fast-paced environment. Please visit our website to learn more about IDS and our mission, www.ncids.org/about/. This position will be located in Durham with remote work optional. Knowledge Skills and Abilities/Management Preferences Primary responsibilities for this position include but are not limited to the following: Serve as a liaison between customers and Information Technology Management; respond to requests sent via email and ticketing systems; prepare various types of communications and respond to customers' questions and in a courteous, knowledgeable and timely manner. Assure business problems are fully understood; capture detailed requirements and business rules; analyze alternative solutions; solve problems; and make recommendations. Administer applications, including onboarding, license management, configuration, maintain system documentation, document and update use cases. Develop supporting business processes documentation and provide input on enhancements and system integrations to the development team. Develop and manage a library of training resources and conduct training for end users as needed. This position reports to the IDS Business Process manager. Work hours are typically 8:00 AM - 5:00 PM, Monday - Friday., It is important your application includes all of your relevant education and work experience and that you answer all questions associated with the application to receive proper credit. Résumés are not accepted in lieu of fully completed applications. NOTE Many job postings require certain documents be attached to an application. Verify your application is complete and uploaded documents are attached to your application before submitting it. Applications may not be altered after they have been submitted. All NC Judicial Branch agencies are Equal Opportunity Employers. The North Carolina Judicial Branch participates in E-Verify, an internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from the US Department of Homeland Security and Social Security Administration records to confirm employment eligibility. Charmaine Leeks NC Administrative Office of the Courts Human Resources Division Minimum Education and Experience

Knowledge of: Software development lifecycle; systems administration including configuration, onboarding, and license management; project management techniques. Skills in: Developing training materials; organizing and conducting training events for end users; interpreting clients' needs; requirements documentation and process improvement. Ability to: Plan and manage the integration and implementation of technology platforms. Solve complex technical problems, considering available resources, and identify new possible outcomes achievable through current platforms., Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. Bachelor's degree preferably with a major in computer science, court administration, business administration, or a related field, and three (3) years of experience in an appropriate field; or an equivalent combination of education and experience. Management prefers applicants with experience in any of the following: court applications, enterprise web applications, requirements elicitation, HTML or Dreamweaver, and Section 508 compliance. Systems Analyst experience helpful. Highly motivated candidates who work well in a team environment are encouraged to apply.

The Technology Services Division of the NC Administrative Office of the Courts is an award-winning team! Check out our recent accolades: Health & Wellness Benefits Modern Fitness Center Yoga & Pilates Classes Walking Trail CPR Training Annual Flu Shot Clinic for Employees and Families Wellness Fair Agency Softball Team Lunch & Learn Programs Employment Benefits Generous Insurance Options Retirement Package (purchase option for other government plans) Flexible Benefits Package 401(k) Vacation & Sick Leave Longevity Program Service Awards Come join a great team! Learn more about the NC Administrative Office of the Courts here

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