Telecommunications Analyst

Telecommunications Systems Administrator (Entry Level) Role Overview We are seeking an Entry-Level Telecommunications Systems Administrator to support and maintain the client's enterprise telephony environment. This role focuses on the daily administration, monitoring, and support of multiple VoIP phone systems and contact center applications, while also assisting end users and supporting telecom service requests. This is an onsite position based in the La Crosse area and includes on-call responsibilities. The ideal candidate has foundational IT experience, strong organizational skills, and an interest in building a career in telecommunications. Key Responsibilities Telephony Administration & Support

• Administer and support the client's telephony network, including:

• VoIP PBX phone systems

• Contact Center applications

• Voicemail systems

• Call routing, tie lines, and analog lines

• Call accounting and call recording software

• Perform creation, removal, and changes to end-user telephone configurations

• Deploy and configure desk phones and related telecom equipment Monitoring & Maintenance

• Routinely monitor telephony systems to proactively identify and address potential issues

• Assist team members with system preparation, maintenance, and upgrades

• Maintain documentation related to telephony systems for operational and planning purposes Inventory & Documentation

• Maintain the Telecom Inventory Management System for tracking equipment

• Assist in creating and updating user training and reference documentation

• Provide user training and guidance on proper use of telecommunications tools Ticket & User Support

• Provide Level 1 support for telecom-related service request tickets

• Assist end users with voice communication issues in a timely and organized manner

• Handle troubleshooting requests with minimal supervision

• 1+ year of experience in IT OR a 2-year degree in IT or Telecommunications

• General knowledge of IT infrastructure

• Basic working knowledge of:

• VoIP PBX systems

• Call Center platforms

• Strong computer skills, including:

• Microsoft Word, Excel, PowerPoint, and Outlook

• Ability to perform routine local and remote administration of:

• Phone systems

• Voicemail

• Contact center software

• Call recording tools

• Strong organizational, documentation, and timemanagement skills

• Ability to work independently while collaborating with a team

• Infrequent local travel within the La Crosse area

• Oncall availability required

• U.S. Citizenship required Skills

• Telecommunications

• VoIP

• Phone Systems

• IT Support

• Telecom Infrastructure Job Type & Location This is a Contract position based out of La Crosse, WI. Pay and BenefitsThe pay range for this position is $22.00 - $28.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision

• Critical Illness, Accident, and Hospital

• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available

• Life Insurance (Voluntary Life & AD&D for the employee and dependents)

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.