HR Operations Analyst, HR - Systems

The HR Operations Analyst will be an important member of the HR Systems team and have daily exposure to HR data, applications and reporting tools. While working within HR and HR Systems, the Ops Analyst will have exposure to many administrative departments and schools within the University.

As for key responsibilities, the HR Operations Analyst will:

• Resolve or triage SAP, and related HR system, user incident tickets through Service Now and Dovetail. This will include resolution of system errors, org or employee/personnel data updates, user training or system usage advice, data requests and system security updates and resolution of employee UID/username issues.

• Work with the HR Service Center to understand possible data and process issues and look for resolutions through available systems/applications/processes/reports available to HRIS.

• Assist in University wide audits to ensure SAP org and personnel data quality.

• Assist in quality assurance and user acceptance testing for cyclical system upgrades, enhancements and defect fixes.

• A Bachelor's degree in business, human resources, or related area and one to two years of demonstrated knowledge of general human resource practices or equivalent.

• Demonstrated effective verbal and written communication skills.

• One or more years' experience in modern ERP systems.

• Demonstrated proficiency with Microsoft Office including Word, Excel, Access, and Outlook.

Preferred Qualifications:

• Knowledge or prior use of ticketing systems such as Service Now and Dovetail.

• Human Resource experience in a higher education setting. One or more years of SAP ECC experience in HCM or Payroll modules.