Associate Director of IT Operations (Infrastructure Architecture)

The Associate Director of IT Operations (Infrastructure Architecture) ensures the reliable operation, delivery, and management of IT/Operational Technology (IT/OT) infrastructure and services, with a focus on supporting a highly regulated GxP environment. This role provides strategic direction, operational management, and administrative oversight for the daily IT operational activities, including hardware, communications & WiFi infrastructure, and service delivery. The position also ensures integration and alignment with corporate IT systems and infrastructure while maintaining robust compliance, security, and service standards.

As an Associate Director of IT Operations (Infrastructure Architecture), a typical day might include the following:

• Ensure the reliable operation of IT/OT infrastructure, including but not limited to servers, hardware, communications and desktop support, plus oversight of daily operational activities.
• Define, implement, and lead IT/OT infrastructure architecture, with a focus on hyper-converged systems, advanced networking, and wireless technologies, to ensure robust connectivity and security.
• Build scalable and secure wireless networks to support industrial and enterprise needs.
• Provide operational management for data centre operations, network services, telecom, asset management, and security plus ensure systems and procedures are in place for effective monitoring and reporting.
• Maintain compliance with industry standards, including experience with automation systems such as DeltaV/Emerson and Rockwell/Allen-Bradley.
• Manage service providers to ensure high-quality service delivery and alignment to service level agreements (SLAs) and act as the escalation point for major incidents.
• Ensure compliance with relevant regulations and standards, including GxP, FDA and other global regulatory requirements.
• Maintain robust security measures to protect IT/OT infrastructure, including data integrity and disaster recovery planning.
• Lead and mentor a diverse technical team and run recruitment, training, performance evaluations, and target setting for the IT Operations team.
• Collaborate with partners to ensure seamless integration between IT and OT systems.
• Provide regular management reporting on service performance and IT operations.

• Have management and delivery experience including management of a diverse technical team, including Helpdesk, Desktop, Server and Network staff, with experience managing vendors and managed services.
• Have experience in developing and deploying SLAs, Metrics and other best practices, as well as having successfully implemented ITIL practices into an organisation.
• Have experience with Business Continuity and Disaster Recovery planning.
• Have a strong background in Microsoft OS, in particular Server and GPO elements.
• Have a strong understanding of Data Integrity and associated tools.
• Possess hands-on experience designing and documenting infrastructure architecture across networking, compute, and security domains.
• Have demonstrated experience with security frameworks (NIST CSF, IEC 62443, or ISO 27001) and applying them within regulated environments.

In order to be considered for this position, you must hold a BS/BA in Information Technology or related field along with

• Senior Manager: 8+ years of progressively more responsible experience, including 8+ years of management experience and a minimum of 3 years experience in an FDA or similarly regulated environment.
• Associate Director: 10 years of progressively more responsible experience, including 10 years of management experience and a minimum of 3 years experience in an FDA or similarly regulated environment.
• May consider equivalent combination of education and experience. Level is determined based on qualifications relevant to the role.
• Preferred knowledge of understanding of IT compliance guidelines, including PICS, CFR21 Part 11, Annex 11, and GAMP.

Does this sound like you? Apply now to take your first step towards living the Regeneron Way! We have an inclusive culture that provides comprehensive benefits, which vary by location. In the U.S., benefits may include health and wellness programs (including medical, dental, vision, life, and disability insurance), fitness centers, 401(k) company match, family support benefits, equity awards, annual bonuses, paid time off, and paid leaves (e.g., military and parental leave) for eligible employees at all levels! For additional information about Regeneron benefits in the US, please visit https://careers.regeneron.com/en/working-at-regeneron/total-rewards/. For other countries specific benefits, please speak to your recruiter.

Please be advised that at Regeneron, we believe we are most successful and work best when we are together. For that reason, many of Regenerons roles are required to be performed on-site. Please speak with your recruiter and hiring manager for more information about Regenerons on-site policy and expectations for your role and your location., Regeneron is a leading biotechnology company that invents, develops, and commercializes life-transforming medicines for people with serious diseases. Founded and led by physician-scientists, our unique ability to repeatedly and consistently translate science into medicine has led to numerous approved treatments and product candidates in development, most of which were homegrown in our laboratories. Our medicines and pipeline are designed to help patients with eye diseases, allergic and inflammatory diseases, cancer, cardiovascular and metabolic diseases, neurological diseases, hematologic conditions, infectious diseases, and rare diseases.