Technical Customer Support Specialist

• Provided technical support to sales representatives, installers, contractors, distributors, engineers, and architects to educate and promote product functionality and best practices
• Diagnosed and resolved tankless water heater and HVAC-related issues via phone, accurately identifying root causes and recommending effective solutions
• Assisted contractors and end users with installation, operation, and product usage inquiries, escalating complex issues when appropriate
• Differentiated between technical and business-related issues to ensure proper resolution or escalation
• Entered warranty registrations and maintained detailed, accurate documentation for every unit and interaction
• Followed up on open technical cases to ensure timely resolution and customer satisfaction
• Supported fellow technicians with high-priority troubleshooting questions
• Responded to inbound emails from the company website regarding product information and troubleshooting
• Assisted non-English-speaking customers and supported Spanish-language call queues as needed
• Conducted occasional job site visits to support hands-on troubleshooting efforts
• Performed additional projects and tasks as assigned by leadership

Customer-focused technical support professional with experience assisting contractors, installers, and end users with tankless water heater and HVAC-related products. Adept at troubleshooting technical issues over the phone, documenting warranty and service activity, and delivering clear, professional guidance in fast-paced, high-pressure environments. Known for strong communication skills, teamwork, and a solutions-oriented mindset., * Customer Service & Phone-Based Technical Support

• HVAC & Tankless Water Heater Troubleshooting
• Call Center Operations
• Problem Solving & Root Cause Analysis
• CRM & Warranty Documentation
• Microsoft Outlook & Microsoft Office
• Multitasking in High-Volume, High-Pressure Environments, * 1+ year of customer service and phone support experience
• 2+ years of technical or mechanical troubleshooting experience
• High School Diploma or equivalent
• Ability to communicate technical information clearly to end users, contractors, and professionals at all levels
• Strong teamwork, professionalism, and customer-first mindset
• Flexible schedule with availability for weekends, holidays, and overtime as required, * Hands-on HVAC field experience or HVAC training/certification
• Call center or technical support environment experience
• Familiarity with Navien products or the tankless water heater industry
• Bilingual abilities (Spanish, French, Mandarin, or Korean)

This is a Contract to Hire position based out of Irvine, CA. Pay and Benefits

The pay range for this position is $20.65 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company., We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.