Information System Specialist

The Information Systems Specialist (ISS) provides on-site (Level 1 & 2) help desk support and helps manage the IT components of the agency. The ISS is responsible for technical support for routine operations and troubleshooting, assists with the implementation and management of IT projects, is responsible for basic "break-fix" capabilities, and liaises with outsourced IT service providers as appropriate. The right candidate is a self-motivated, resourceful and well-organized individual with a knack for problem-solving who is energetic, able to multitask, and comfortable working with a team.

Schedule and Weekly Hours:

Monday to Friday, from 9 am to 5 pm (40 hours). In-person role.

• A Computer Science degree (or related degree/experience) from an accredited institution or technology certifications (including CompTIA A+, Comp TIA Network, MSCE, and MCP) is preferred.

• Proficiency with standard operating systems (Windows, Linux, and Chrome OS) and PC workstations required.

• Knowledge of Microsoft Active Directory and Azure environments preferred.

• Knowledge of back-up and messaging components and enterprise components such as firewalls, enterprise switches and routers.

• Experience with EMR Software, Modern MDM, SSO, and cloud computing preferred

• Understanding of HIPAA regulations is a plus

• Strong interpersonal and communication skills and excellent organizational and time management skills

• Competitive salary

• Four weeks paid time off in first year, to increase with tenure

• 12 paid holidays

• Health, dental, and vision insurance: coverage begins as of your start date, $72,000 -$82,000: This number reflects an average starting range for this position. Individual pay is determined through a variety of factors including experience, education, certifications, and skills and can exceed the starting range.

Named by The Boston Globe as one of the Top Places to Work in Massachusetts for the last four years, our community-based, mission-driven hospice and palliative care organization seeks a full-time Information Systems Specialist to join its highly energetic and solution-driven technical team. This is an In-person role., Good Shepherd Community Care is one of the most trusted health care organizations in Greater Boston focusing on hospice and palliative care. Founded as Hospice of the Good Shepherd in 1978, we are the original Massachusetts hospice. After decades of caring for our community, we continue to remain an independent, not-for-profit, non-sectarian organization. We believe in the importance of mutual respect and acceptance and value diversity in our patients, families and caregivers, employees, volunteers, community, and partner organizations. We are committed to these values and honor the dignity of each individual through the care, support and education we provide. Our team members benefit from a collaborative work environment in a welcoming office, easily accessible to I-95, with on-site parking in Newton. Good Shepherd Community Care does not discriminate on the basis of race, color, national origin, ancestry, disability, sex, sexual orientation, gender identity, sex stereotyping, marital status, pregnancy, religion or age in admission or access to, or treatment or employment in, its programs, services and activities.