TELECOMMUTE Support Engineer

This role sits at the heart of a developer-focused technical success organization, where you will directly impact how customers experience and succeed with a powerful code intelligence platform. You will support highly technical users, helping them troubleshoot complex issues, optimize deployments, and better understand large-scale code environments. Working in a global, distributed team, you will collaborate closely with engineers and product teams to resolve issues while also identifying opportunities for product and documentation improvements. This position combines deep technical problem-solving with customer interaction, making it ideal for someone who enjoys both coding systems and engaging with developers. You will play a key role in ensuring customers succeed, while continuously learning and working with cutting-edge technologies such as Kubernetes, cloud infrastructure, and AI tooling. Accountabilities:

• Troubleshoot and resolve complex technical issues reported by developers and enterprise customers
• Support customers in deploying, configuring, and optimizing software in environments such as Kubernetes and cloud infrastructure
• Act as a technical bridge between customers, engineering, and product teams to ensure fast and effective issue resolution
• Investigate system behavior, logs, and integrations to diagnose root causes and propose long-term solutions
• Contribute to improving product documentation, internal knowledge bases, and troubleshooting guides
• Identify recurring customer issues and suggest product or tooling improvements to enhance reliability and usability
• Collaborate with cross-functional teams to improve customer experience and support workflows
• Stay proactive in identifying trends and opportunities for automation or process improvement

• 2+ years of experience in a technical support, support engineering, or similar customer-facing engineering role
• Strong hands-on experience with Unix/Linux systems and Bash scripting
• Experience working with Kubernetes or containerized environments
• Familiarity with code hosting platforms such as GitHub, GitLab, or Bitbucket
• Solid understanding of databases, particularly SQL
• Ability to troubleshoot complex distributed systems and technical infrastructure issues
• Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences
• Experience working with developers or technical users in a support or engineering capacity
• Curiosity and enthusiasm for understanding how systems work end-to-end
• Exposure to cloud platforms such as AWS, GCP, or Azure is a plus
• Interest or experience with AI tools and LLM-based technologies is an advantage

• Competitive above-market compensation with transparent salary philosophy
• Equity participation so you benefit from company success
• Fully remote work with global flexibility
• Generous perks and benefits package
• Opportunity to work on cutting-edge developer tooling and AI-driven technologies
• Learning and development opportunities in a highly technical environment
• Collaborative, global, and engineering-driven culture
• Exposure to large-scale, complex systems used by leading tech companies