IT Support Engineer
Adria Solutions ltd
Macclesfield, United Kingdom
yesterday
Role details
Contract type
Permanent contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
EnglishJob location
Macclesfield, United Kingdom
Tech stack
Microsoft Windows
Computing Platforms
Azure
Microsoft Online Services
Cloud Computing
Computer Security
Windows Server
SharePoint
Working Model 2D
Network Routers
Internet Protocol Telephony
Microsoft InTune
Information Technology
Job description
An exciting opportunity has arisen for an experienced IT Support Engineer to join a dynamic Service Desk team. This role involves a mix of remote and onsite technical support, working across infrastructure, cloud technologies, and cyber security solutions., + Deliver technical support by managing and resolving service tickets in line with agreed SLAs
- Handle both initial and escalated support requests, ensuring high levels of customer satisfaction
- Complete sales orders and project work within agreed timelines
- Implement approved technical solutions remotely and onsite
- Support continuous improvement of Service Desk technologies and processes
- Develop and maintain operational procedures, technical documentation, and user guides
- Monitor and respond to cyber security threats and vulnerabilities
- Perform routine maintenance, including backups and network/device updates
- Communicate effectively with internal teams and customers regarding technical issues and security risks
- Stay up to date with emerging technologies and contribute to best practice standards
- Promote awareness of infrastructure and platform technologies across the business
Requirements
Technical Expertise:
- Microsoft 365 technologies (including Defender, Intune, Exchange Online, SharePoint, Teams, OneDrive)
- Experience with Windows Server, networking (routers/switches), and VoIP systems
- Proven background in cyber security tools and threat monitoring
- Experience with Microsoft Azure (desirable)
- Previous technical support role covering infrastructure, cloud, and endpoint environments
- Experience deploying and supporting Microsoft 365 solutions
- Troubleshooting, diagnostic, and problem-solving skills
Team & Communication:
- Excellent customer service and communication skills
- Ability to work both independently and collaboratively
- Comfortable working under pressure in a fast-paced environment This role offers a hybrid working model with a supportive team environment and opportunities to work with modern technologies across infrastructure and security.
