Associate Director of Information Services

St. John's Prep seeks a highly capable and collaborative Associate Director of Information Services to serve as a key operational leader within the Information Services (IS) department. This role is designed to expand the department's leadership capacity, ensuring excellence in day-to-day IS operations while advancing strategic initiatives aligned with the school's mission.

Reporting to the Managing Director of Information Services, the Associate Director will oversee core IS operations, lead staff, and drive execution across infrastructure, support services, and technology initiatives. This individual will act as a trusted partner and second-in-command, helping to ensure a stable, secure, and forward-looking technology environment.

Essential Functions

Operational Leadership

• Oversee daily IS operations, ensuring reliable delivery of services across help desk, systems, and network functions
• Serve as the primary escalation point for operational issues
• Monitor and improve service delivery metrics (ticket response/resolution times, user satisfaction, system uptime)
• Coordinate and support technology needs for campus events, including A/V setup and staff event coverage to ensure a high-quality experience for key school functions (some evening or occasional weekend support required)

Team Management & Development

• Directly supervise IS team members (help desk support staff)
• Establish clear roles, responsibilities, and accountability across the team
• Foster a culture of proactive support, documentation, and continuous improvement

Infrastructure & Systems Oversight

• Oversee management of core systems including Google Workspace, Canvas, Blackbaud, and key integrations across systems
• Partner with technical staff on network (Aruba), endpoint management (Jamf), and cloud infrastructure
• Ensure systems are maintained, documented, and aligned with best practices for reliability and scalability

Project & Vendor Management

• Co-lead execution of IS projects (infrastructure upgrades, system implementations, integrations) with Managing Director of IS
• Manage vendor relationships, including coordination, performance, and accountability
• Assist with RFP processes and implementation planning for major initiatives

Security & Risk Management

• Support cybersecurity operations, including endpoint protection, identity management, and user awareness
• Ensure adherence to security policies and assist in ongoing risk mitigation efforts
• Participate in incident response planning, documentation, and tabletop exercises

Cross-Functional Collaboration

• Partner with academic leadership, faculty, and administrative departments to support technology needs
• Collaborate with Facilities on shared systems (e.g., access control, cameras, A/V)
• Ensure effective communication and alignment across departments

Strategic Support

• Translate strategic priorities into actionable plans and timelines
• Provide input into technology planning, budgeting, and roadmap development
• Step in to represent the IS department in meetings or initiatives as needed

• Bachelor's degree in Information Technology or related field
• 5-8+ years of progressive IT experience, including leadership or supervisory responsibilities
• Strong operational experience across help desk, systems, and network environments
• Demonstrated ability to manage teams, prioritize work, and drive execution

Preferred

• Experience in an educational environment
• Familiarity with platforms such as Google Workspace, Canvas, Blackbaud, Jamf, Active Directory, VMware, KnowBe4, IncidentIQ, and enterprise networking
• Experience with IT service management practices (ITIL or similar)
• Exposure to cybersecurity frameworks and tools
• Experience with 1:1 iPad programs, iMacs, Macbooks