Support Engineer - INTL India -

This is a technical support role with focus on assisting internal SW Delivery teams with issues related to infrastructure, installation and Blue Planet platform applications. Installations will mainly be on Cloud / Kubernetes Environments in preparation for Customer Deployments. Additionally, you may be assisting other members of the Advanced Technical support team on customer tickets/cases open for related issues for the family of the client products which are using the common platform.

• Linux navigation skills with some shell scripting is mandatory.
• Strong Network Troubleshooting experience.
• Knowledge of the Network Management solutions/Systems.
• Languages: JAVA, Python, Shell Scripting.
• Database(s): PostgreSQL, Neo4j, Mysql
• Knowledge of SQL an advantage!
• Knowledge on SNMP, Syslog, ICMP, SSH recommened
• Ability and experience in working with Traffic - Netflow/Sflow/Cflow.
• Experience in using monitoring tools like Nagios, Grafana etc helpful.
• Deployment environment: Docker, microservices.
• Deployment experience in cloud-based environment AWS/Azure is a plus!
• Source Control (svn, github) and Ticketing systems (JIRA, salesforce, other)

Nice to Have Skills & Experience

• Bachelor's degree in related field from a college or university with 3+ years related experience (or Master with 3+ years).
• Preferably of 3+ years' experience supporting software solutions
• Preferably has experience in a technical support role with an equipment vendor in the Telco industry

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.