Infrastructure Engineer

Trane U.S. Inc.

Glendale, United States of America

yesterday

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Languages

English

Experience level

Senior

Job location

Glendale, United States of America

Tech stack

Zebra (Programming Language)

Microsoft Access

Microsoft Windows

Microsoft Active Directory

Application Virtualization

Backup Devices

Cloud Computing

Dynamic Host Configuration Protocol

Desktop Computing

DNS

VMware ESX Servers

IBM Hardware Management Console

Windows Server

Networking Basics

Network Connections

Citrix Systems

Software Deployment

Virtual Local Area Networks

vSphere

Backup and Restore

Wireless Access Point

Reliability of Systems

Information Technology

Vcenter

Veeam

Cisco Switches

GXP

Commvault

Cisco networks

ServiceNow

VMware

Job description

Job Overview: The Systems Administrator for project support is the technical expert responsible for supporting the IT infrastructure stack that supports 24/7 manufacturing operations-from the physical hardware (Cisco UCS) and virtualization layer (VMware) to core network services (AD) and application delivery (Citrix)., * IT ServiceNow Tickets

Monitor and resolve IT tickets related to Windows Access issues, storage alerts, Citrix performance issues, MES account creation, laptop issues, zebra printers/scanner, network connectivity and general troubleshooting for shopfloor devices., * Monitor, and manage enterprise backup solutions (e.g., Veeam, Commvault, Dell EMC Avamar) for all virtualized and physical servers supporting the MES environment.
Infrastructure Management (VMware & Cisco UCS): Monitor and maintain highly available VMware vSphere infrastructure and Cisco UCS hardware to ensure optimal performance and scalability for MES applications.
Core Services Administration (Windows Server & AD): Administer Windows Server OS, Active Directory (AD-DS), GPOs, DNS, and DHCP services, ensuring secure and compliant operations within the manufacturing domain.
Application Delivery (Citrix): Monitor and support the Citrix environment (Virtual Apps/Desktops) for secure and efficient delivery of the MES application to plant floor workstations and remote users.
MES Support: Provide expert-level troubleshooting (Tier 3/4) for infrastructure issues impacting the MES platform, collaborating with application owners and vendors.
Compliance and Documentation: Ensure all system changes and operations comply with regulatory standards (FDA, GxP). Maintain detailed technical documentation, including backup configurations, D/R plans, and Standard Operating Procedures (SOPs).

Requirements

Experience: 5+ years of experience in systems administration within a production/manufacturing environment. Prior experience supporting an MES (e.g., Siemens, Emerson) is highly desirable., * Backup Solutions: Expert knowledge of enterprise backup software (e.g., Veeam Backup & Replication, Dell EMC Avamar) and related storage targets (SAN, NAS, Cloud, e.g., Tintri, HP Storage).
VMware & Hardware: Deep knowledge of vSphere, ESXi, vCenter, and Cisco UCS hardware management.
Microsoft: Expert knowledge of Windows Server OS, Active Directory, GPO, DNS, and DHCP. o Citrix: Proficiency with Citrix Virtual Apps/Desktops and application virtualization technologies.
Network Fundamentals: Working knowledge of Cisco switches (Layer 2/3 configurations, VLAN management), Wireless Access Points, and basic Voice Gateway troubleshooting.

Soft Skills: Strong analytical and problem-solving skills, excellent communication, attention to detail, a proactive approach to system reliability and data protection, and leadership capacity to manage complex projects and mentor junior staff.