Deployment Engineer
Role details
Job location
Tech stack
Job description
- Deploy, integrate, and maintain Avoca voice agent products in complex customer infrastructures.
- Diagnose production issues and perform deep root-cause analysis across distributed systems, APIs, and LLM-powered workflows.
- Analyze and resolve complex technical scenarios involving Large Language Models (LLMs), system architecture, and scalability challenges.
- Collaborate with cross-functional teams and customers to understand requirements and deliver tailored technical solutions.
- Monitor and optimize product performance in production environments leveraging LLMs and distributed systems.
- Communicate complex technical issues clearly to both technical and non-technical stakeholders.
- Document solutions, best practices, and troubleshooting processes to improve team knowledge and operational efficiency.
- Take initiative to improve deployment tooling, reliability, and system observability.
Core Competencies
Troubleshooting & Root Cause Analysis
- Systematically diagnose and resolve complex technical problems.
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Requirements
We are seeking a highly skilled and motivated Deployment Engineer (DE) to join our remote team.
DEs are highly technical self-starters who take ownership of deployments, integrations, and operational support of Avoca's voice agent products in customer environments.
This role requires deep technical expertise, strong root-cause diagnosis skills, and exceptional communication to ensure our solutions operate reliably in complex production environments., * Clearly explain technical concepts and tradeoffs to diverse audiences including customers.
Fundamental Knowledge
- Strong foundation in computer science, system architecture, networking, databases, and distributed systems.
- Ability to reason from first principles.
Domain Knowledge
- Understanding of Large Language Models (LLMs), their limitations, and operational considerations.
Decision Making
- Make fast, effective decisions that balance technical solutions with business impact.
Ownership & Self-Starter Mentality
- Proactively take ownership of problems, deployments, and improvements., * Bachelor's or Master's degree in Computer Science, Engineering, or related field, or equivalent practical experience.
- Hands-on experience with:
- Microservices architectures
- APIs
- SQL / NoSQL databases
- Networking and distributed systems
- Experience diagnosing and debugging production systems and integration environments.
- Familiarity with AI/ML systems, Prompt Engineering, particularly LLM-powered applications, is highly desirable.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication.
- Experience in customer-facing technical roles is a plus.
Benefits & conditions
Be an Early Applicant Remote Hiring Remotely in USA 50K-100K Annually Mid level Remote Hiring Remotely in USA 50K-100K Annually Mid level As a Deployment Engineer, you will manage deployments, integrations, and support of voice products, diagnose issues, and optimize performance in customer environments while collaborating with teams. The summary above was generated by AI About Avoca
Avoca is transforming how home service companies engage with their customers. Our AI-powered conversational agents handle every high-value inbound call, including booking jobs, qualifying leads, and driving higher revenue-all at a speed and consistency unmatched by human call centers.
