Site Reliability Engineering (SRE) Program Manager

This role will support a Site Reliability Engineering (SRE) Transformation program by driving day-to-day execution, ensuring workstreams progress to plan, and maintaining alignment across engineering, operations, and leadership stakeholders. The position is responsible for end-to-end program coordination, delivery tracking, and ensuring project structure and governance are consistently applied., * Manage daily/weekly tracking of deliverables, epics, stories, and tasks across the SRE transformation roadmap

• Maintain high-quality program artefacts including plans, status reports, dashboards, and action logs
• Proactively identify delivery risks, issues, and dependencies; maintain and drive the issues log
• Monitor workstream progress and ensure deadlines and milestones are met
• Run SRE transformation working groups, including planning agendas, preparing content, and driving follow-up actions
• Support governance routines and ensure alignment with broader Enterprise Technology frameworks
• Facilitate cross-functional coordination between SRE, Engineering, Operations, and partner organizations
• Produce polished decks, presentations, and executive-ready updates based on leadership input
• Consolidate project updates into clear narratives for senior stakeholders and partner teams
• Maintain Jira/Agile artefacts
• Track and report on KPIs, OKRs, and delivery metrics relevant to SRE transformation
• Synthesize data into actionable insights and raise early warnings where needed
• Assist with budget tracking and forecasting

• 7 years in project/program management within technology or engineering organizations
• Strong experience delivering large-scale technology transformation or operational excellence programs
• Expertise with Agile methodologies, particularly Jira, epics/stories management, and sprint-based tracking
• Exceptional written communication skills, particularly in creating executive-level slides and concise summaries
• Strong organizational discipline and ability to manage complex workflows with multiple stakeholders
• Ability to run structured meetings, keep momentum, and ensure accountability across teams
• Experience maintaining and driving issues logs, dependency maps, and program dashboards
• Demonstrated ability to operate with discretion, professionalism, and attention to detail

Desired skills:

• Experience working in complex enterprise environments with multi-team delivery structures
• Experience supporting or working within Site Reliability Engineering, DevOps, or modern operations environments
• Prior work with enterprise-scale technology organizations, ideally within regulated industries
• Familiarity with SRE concepts such as SLIs/SLOs, error budgets, operational readiness, and observability
• Experience driving cultural or organizational change across engineering and support teams
• Background in process optimization, change management, or continuous improvement
• Ability to simplify complexity and develop crisp, compelling narratives for senior leadership

Genesis10 is currently seeking a Site Reliability Engineering (SRE) Program Manager for a contract position with a Global Financial Institution located in Charlotte, NC. This is a 12+ month contract opportunity., Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: * Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years. * The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. * Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) * Behavioral Health Platform * Medical, Dental, Vision * Health Savings Account * Voluntary Hospital Indemnity (Critical Illness & Accident) * Voluntary Term Life Insurance * 401K * Sick Pay (for applicable states/municipalities) * Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Genesis10 is an Equal Opportunity Employer/Minorities/Female/Disabled/Veteran