Desktop Support / EndUser Support / Technical Support WIndows

Indotronix International Corporation
St. Petersburg, United States of America
28 days ago

Role details

Contract type
Temporary contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Senior

Job location

St. Petersburg, United States of America

Tech stack

Microsoft Windows
Microsoft Active Directory
Antivirus Softwares
Software Applications
Microsoft Online Services
Microsoft Outlook
Computer Maintenance
System Configuration
Desktop Computing
Virtual Private Networks (VPN)
Microsoft Office
Office365
Microsoft InTune
Computer Equipment
Laptops

Job description

Onboarding and configuring users for apps for enterprise, including Outlook, Intune, Teams and OneDrive. Troubleshoot various Office 365 issues including connectivity Provide support and technical issue resolution in support of other teams. Work with team to escalate support with resolving issues

Requirements

Provides advanced level 2 telephone and on-site end-user support for hardware installations and software applications.

  • Atleast 5 years of technical support environment highly preferred.
  • Installing, troubleshooting and maintaining computer hardware and software, Imaging, Warranty Replacements. Configure update/ Upgrade Laptops, Desktops/PCs, provide Application Support, password resets, User Account Creation.
  • Windows Operating System 7/10.
  • Microsoft Office 2010 and 2013, MS Office O365
  • Computer maintenance and virus removal.
  • Computer backup and restoration.
  • Active Directory, Exchange Online, VPN Support. Administration, support, and configuration of MS Office O365. Need experience with Microsoft (MS) O365, One Drive and need strong customer service desktop support skills.

Benefits & conditions

Duration: 6 months contract with potential extensions and possible CTH FTE.

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