Service Architect

SC Cleared Service Architect London, England (Hybrid)

We are seeking an experienced Service Architect to support key government programmes, responsible for designing, governing, and maintaining high-quality service models aligned to the Common Service Data Model (CSDM) and Enterprise Architecture (EA) standards.

Working within a federated environment, you will collaborate with cross-functional teams to establish robust CMDB practices, service mapping, and dependency models. You will play a key role in improving data quality, governance, and ensuring service data remains accurate, reliable, and fit for purpose.

Key Responsibilities

• p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> Design and deliver scalable CSDM-aligned service models, maintaining CMDB governance including policies, standards, and controls.

• p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> Lead service mapping across business and technology layers, defining end-to-end relationships and dependencies.

• p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> Align service models with EA standards and roadmaps, engaging stakeholders to drive adoption of best practice.

• p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> Ensure data accuracy and integrity within the CMDB, embedding service modelling into agile delivery and continuous improvement.

• p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> Provide subject matter expertise across service architecture, CMDB, and service data governance.

Requirements

• p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> Proven experience as a Service Architect (or similar) within complex enterprise environments, with strong CSDM service modelling expertise.

• p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> Experience in CMDB design, governance, and administration, alongside service mapping and dependency modelling.

• p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> Ability to operate within federated organisations, influencing stakeholders and driving best practice adoption.

• p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> Experience implementing data quality frameworks and governance controls within agile delivery environments.

• p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> Strong understanding of service modelling frameworks, Enterprise Architecture principles, and CMDB platforms (eg ServiceNow).

Desirable

• p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> ITIL (ideally ITIL 4), ServiceNow CIS, TOGAF (or similar), SC Clearance

• p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> Proven experience as a Service Architect (or similar) within complex enterprise environments, with strong CSDM service modelling expertise.

• p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> Experience in CMDB design, governance, and administration, alongside service mapping and dependency modelling.

• p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> Ability to operate within federated organisations, influencing stakeholders and driving best practice adoption.

• p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> Experience implementing data quality frameworks and governance controls within agile delivery environments.

• p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> Strong understanding of service modelling frameworks, Enterprise Architecture principles, and CMDB platforms (eg ServiceNow).

Desirable

• p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> ITIL (ideally ITIL 4), ServiceNow CIS, TOGAF (or similar), SC Clearance