Director, eCommerce Syndicated API Platforms

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Imagine spearheading the next phase of digital expansion by empowering reseller partners to create and maintain their own Sales and Marketing portals using Spectrum's Syndicated APIs. As the Director, Syndicated API Platforms, you will lead API enablement, ensuring successful onboarding, operational support, and long-term partner achievement. Your leadership will drive Spectrum's digital platform strategy while extending our digital reach through innovative partner solutions and measurable business impact.

How You'll Make an Impact

• Lead and mentor reseller partners to launch and manage Sales and Marketing portals utilizing Spectrum's Syndicated APIs
• Serve as the primary liaison for partners, supporting onboarding, implementation, launch readiness and ongoing operations
• Define and execute the partner API enablement roadmap in collaboration with Product and Engineering teams
• Coordinate efforts across Product, Technology, Sales, Marketing and Operations to facilitate seamless partner launches
• Ensure APIs are secure, versioned, monitored, well-documented and supported for partner adoption
• Translate technical API concepts into actionable guidance for both technical and non-technical audiences
• Enhance partner and developer experience through clear documentation, onboarding materials and robust support resources

• Bachelor's degree in Business, Computer Science, Information Systems, Engineering or related field, or equivalent combination of education and experience, * 10+ years of progressive experience in technical program delivery, partner enablement, API platforms or digital delivery
• 9+ years of partner enablement and relationship management
• 9+ years of API platform strategy and external integration support
• 5+ years of cross-functional leadership and stakeholder alignment
• 5+ years of launch planning, operational readiness and issue resolution
• 5+ years of executive-level communication and partner engagement
• 5+ years of documentation, process improvement and operating model design
• 5+ years of data-driven decision making using dashboards and KPIs
• 5+ years translating technical requirements into business context
• 3+ years of leadership experience supporting API products, partner integrations or external platform enablement
• Experience with external partners or resellers on digital or technical integrations
• Experience leading cross-functional initiatives across Product, Engineering, Sales, Marketing and Operations
• Experience managing launch readiness, implementation coordination and post-launch support, * Strong understanding of API concepts including REST APIs, authentication, payloads, versioning and error handling
• Familiarity with API lifecycle management (design standards, documentation, onboarding, change management, deprecation)
• Experience supporting developer experience through guides, FAQs and support workflows
• Understanding of API performance, uptime, monitoring and incident management
• Familiarity with API gateways, access controls and security standards
• Working knowledge of cloud-based platforms and modern digital architectures
• Experience tracking API usage, adoption, launch status and operational health metrics

Preferred Qualifications

Education

• MBA or advanced degree

Experience

• Experience in telecom, cable, broadband, digital sales, or partner channel environments
• Experience enabling third-party or reseller partners to build customer-facing portals or sales experiences
• Familiarity with syndicated or white-label digital experiences
• Experience with API monetization or partner platform commercialization
• Experience partnering with Engineering on API roadmap prioritization and release planning
• Strong understanding of developer experience best practices

Skills

• Related industry experience- Cable, Telecommunications, Software/Online Services

• Office environment
• Occasional travel as needed
• Eligible for Hybrid Work Policy: work from home up to one day per week

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.