Solutions Engineer - M365 Copilot Readiness

The SHI Services Solutions Engineer for Microsoft 365 Copilot Readiness is a customer-facing technical advisor responsible for helping organizations evaluate whether their Microsoft 365 tenant is ready to deploy Copilot securely, responsibly, and effectively., The Solutions Engineer leads Copilot readiness assessments, co-facilitates design-led thinking sessions, and presents findings and recommendations to senior IT and business leaders. Rather than focusing on agent or automation development, this role emphasizes tenant health, data posture, security, and organizational readiness as the foundation for successful Copilot adoption.

This role sits at the intersection of AI innovation, human experience, and responsible enablement, offering the opportunity to shape how organizations build lasting capability with Copilot and workforce agents while contributing to the continued growth of SHI's Microsoft Services practice.

Role Description

Microsoft 365 Copilot Readiness & Tenant Evaluation

The Solutions Engineer is responsible for evaluating customer Microsoft 365 environments to determine Copilot readiness, including:

• Assessing Microsoft 365 tenants across identity, security, compliance, and data architecture

• Evaluating SharePoint, OneDrive, Teams, Outlook, and related workloads to understand how information is structured, shared, governed, and accessed

• Analyzing collaboration and usage patterns to determine whether Copilot can generate accurate, meaningful, and safe responses

• Assessing Microsoft Graph data exposure and signal quality and its impact on Copilot prompt behavior

• Identifying risks related to oversharing, legacy permissions, unmanaged content, and fragmented information architecture

• Reviewing and validating Entra, Purview, Defender, and related controls to support least-privilege access, data protection, and compliance alignment

• Delivering clear Copilot readiness assessments with prioritized remediation recommendations

Client Engagement & Workshop Facilitation

In addition to technical assessment, the role includes deep customer engagement and advisory responsibilities, such as:

• Leading customer discovery sessions and design-led thinking workshops focused on Copilot readiness, data exposure risk, and platform maturity

• Facilitating structured discussions with IT, security, compliance, and business stakeholders

• Using visual artifacts and structured discovery techniques to surface assumptions, risks, and readiness gaps

This role is grounded in hands-on experience administering and deploying Microsoft AI solutions within Microsoft 365 environments. Successful candidates bring several years of experience with tenant configuration, security posture, information architecture, and collaboration workloads. They have developed Copilot expertise by understanding how Copilot relies on Microsoft Graph, permissions, and real-world tenant behavior., + Presenting: Can design and deliver engaging presentations, adapting the content and style to suit the audience, context, and medium.

• Negotiation: Can proactively seek out negotiation opportunities, initiate discussions, and contribute to conflict resolution.

• Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others.

• Detail-Oriented: Can manage complex tasks or projects, identifying errors or inconsistencies, and ensuring all details are addressed, necessary corrections are made, and quality is maintained.

• Organization: Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods.

• Follow-Up: Can proactively identify tasks that require follow-up, initiate necessary actions, and contribute to efficient workflow management.

• Problem-Solving: Can proactively identify potential problems, initiate preventive measures, and propose and contribute to innovative solutions.

• Relationship Building: Can proactively seek out opportunities to expand networks, initiate collaborations, and contribute to team cohesion.

• Documentation: Can develop comprehensive documentation standards, implement best practices, and ensure documentation supports operational efficiency.

• Results Orientation: Can set challenging goals for their team and lead them to achieve these goals, demonstrating a consistent track record of results.

Skill Level Requirements

• Several years of hands-on experience administering Microsoft 365 tenants, including security posture, information architecture, and collaboration workloads

• Practical understanding of how Microsoft 365 Copilot depends on Microsoft Graph, permissions, and real tenant behavior

• Familiarity with tenant-level risk factors such as oversharing, legacy access, unmanaged data, and fragmented collaboration patterns

• Ability to lead end-to-end engagements across discovery, design, technical enablement, adoption, and outcome measurement for Microsoft 365 Copilot and related AI solutions

• Strong judgment in balancing innovation with governance, security, and organizational readiness

• Confidence and professionalism in client-facing advisory and workshop settings

• Ability to work independently while collaborating effectively with sales, delivery, engineering, and leadership stakeholders

• Intellectual curiosity and adaptability in a rapidly evolving Copilot and AI ecosystem

• Commitment to continuous learning across Microsoft Copilot, AI workloads, and change and adoption best practices

• Strong ethical standards with disciplined adherence to data privacy, governance, compliance, and security policies, + Ability to travel to SHI, Partner, and Customer Events

• Ability to work independently while collaborating effectively with sales, delivery, engineering, and leadership stakeholders.

• Commitment to continuous learning across Microsoft Copilot, AI workloads, and change and adoption best practices.

• Strong ethical standards with disciplined adherence to data privacy, governance, compliance, and security policies.

The estimated annual pay range for this position is $150,000 - $207,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy: + **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.**