Support Engineer I, Amazon India Ads

Are you passionate about creating new opportunities for the brands on top of Amazon's advertising ecosystem? Are you passionate about working on trending Amazon technologies and tools to help build real-time, performant and scalable solutions for advertisers? We build and enhance the services that interfaces between Amazon Ad products and IN Brand advertisers through which most of the Ads revenue flows. The mission of the team is to enhance and simplify the experience of the advertiser while they use the Amazon ecosystem to advertise their products and increase their reach. Our products and services are used by advertisers of all sizes - from world's largest brands to small businesses. We cater to both managed and self-serve advertisers while improving adoption, convenience, communication, payments, billing, reporting, etc. We also own targeting, relevance and data management aspects of Brand Ads.

We work closely with the Product Managers, Designers, Account Managers and other brand advertisers with a focus on scale, performance and impact. Our tech stack covers a wide range of technologies giving exposure to develop full stack engineering skills, though we are heavily server side centric with majority of the changes on services and some on Web UI. We use a plethora of AWS technologies including S3, SNS, Dynamo, SQS, Glue, Athena, Redshift, Lambda, etc., As a Support Engineer you will play a leadership role on your team by becoming a subject matter expert on one or more services. You own support activities for these services and regularly work with development teams to establish and improve service support. You operate with limited guidance from management and proactively drive issues to resolution. You understand the business logic and architecture of your supported services that enable you to regularly resolve undocumented trouble tickets. You provide mentoring, training, documentation, and tools to other Support Engineers to enable them to perform support activities.

1+ years of software development, or 1+ years of technical support experience

• Experience troubleshooting and debugging technical systems
• Experience scripting in modern program languages

Preferred Qualifications

• 1+ years of technical support work, engineering or operations environment experience
• • Experience in a technical customer support role
• • Experience writing and executing standard operating procedures and runbooks
• • Experience working in live sports or other streaming media services
• • Knowledge of streaming video technologies
• • Foundational knowledge of AWS technologies and networking concepts

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.

USA, WA, SEATTLE - 24.00 - 43.00 USD hourly USA, WA, Seattle - 24.00 - 43.00 USD hourly