Senior ServiceNow Developer CSM
Role details
Job location
Tech stack
Job description
Rate Range: $56/hour to $60/hour; The rate may be negotiable based on experience, education, geographic location, and other factors. Senior ServiceNow Developer CSM job responsibilities include: Lead end-to-end development of ServiceNow CSM solutions, including case lifecycle design, routing logic, SLAs, and customer-facing portal experiences. Build, customize, and optimize platform components using Flow Designer, Business Rules, Script Includes, UI Policies, Client Scripts, and ACLs. Design and implement integrations using REST/SOAP APIs, IntegrationHub, and event-driven patterns, with robust error handling and monitoring. Ensure platform quality through code reviews, performance tuning, secure coding practices, and alignment with ServiceNow best-practice governance. Collaborate with product owners, architects, and cross-functional teams to translate business needs into scalable technical solutions and mentor junior team members.
Requirements
Bachelor's degree in computer science, Information Technology, or a related field (master's preferred). 10+ years of hands-on ServiceNow development experience, with at least 3+ years focused specifically on CSM. Strong proficiency in ServiceNow scripting (server-side & client-side) and Flow Designer for workflow automation. Proven experience designing and delivering CSM case lifecycle solutions, portal experiences, and API integrations.
Benefits & conditions
Pay Details: $56.00 to $60.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.akkodis.com/en/us/candidate-privacy-policy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.