CRM Technical Lead

Akkodis is seeking a CRM Technical Lead for a Contract with a client in Cleveland, OH/Buffalo, NY/Albany, NY. You will drive end-to-end technical strategy while leading teams to deliver scalable, secure, and compliant CRM solutions. Rate Range: $49/hour to $53/hour; The rate may be negotiable based on experience, education, geographic location, and other factors. CRM Technical Lead job responsibilities include: Lead the end-to-end technical strategy, architecture, and delivery of CRM capabilities across onboarding, sales automation, customer journeys, and support workflows. Provide hands-on engineering leadership by writing code, conducting reviews, resolving technical blockers, and ensuring adherence to enterprise standards. Drive seamless integrations with core banking systems, data platforms, marketing tools, and third-party CRM solutions while ensuring security, compliance, and performance. Mentor and guide developers on design patterns, best coding practices, automated testing, and modern development methodologies. Collaborate with product, architecture, DevOps, security, and cross-functional teams to define requirements, align technical direction, and support Agile delivery. Monitor system health, identify performance bottlenecks, and implement scalable, secure, and reliable solutions that support continuous improvement.

Bachelor's degree in computer science, Information Technology, or a related field. 8-10 years of experience in software engineering, including 7+ years with Oracle Siebel CRM and 2+ years in a technical leadership role. Strong backend engineering expertise with Java/.NET/Node.js and deep experience in enterprise CRM integrations. Proven experience with DevOps practices, CI/CD pipelines, containerization, and cloud platforms (AWS/Azure/GCP).

Pay Details: $49.00 to $53.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.akkodis.com/en/us/candidate-privacy-policy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.