Technical Support Engineer

As a Technical Support Engineer, you'll provide advanced technical support for Cadence's Romax software product line (https://www.cadence.com/en_US/home/tools/msc-software/romax.html), ensuring customer success and satisfaction. You'll also contribute to pre-sales activities, deliver training and SimAcademy webinars.

This role is perfect for someone who loves solving complex problems, communicating technical concepts clearly, and working with innovative drivetrain and EV simulation technologies.

What You'll Do

• Provide first-line technical support for Romax products, from basic inquiries to complex application issues.
• Deliver product training and live demos for customers.
• Create knowledge content (how-to articles, videos, presentations).
• Engage with the Romax user community and forums.
• Collaborate with sales, services, and R&D teams to share feedback and improve products.
• Meet or exceed KPIs for responsiveness and quality in customer support.

• Bachelor's or Master's degree in Mechanical Engineering or related field.
• Recent graduates are welcome! (Industry experience is a plus but not required.)
• Strong communication skills and ability to simplify complex concepts.
• Self-organized, deadline-driven, and a team player.
• Eligible to work in the U.S. and able to travel up to 10%.
• Good understanding of mechanical transmission components (bearings, gears, shafts).
• A passion for customer support.

Preferred Skills

• Experience with Romax or Adams simulation software.
• Familiarity with FEA tools (MSC Nastran, ANSYS).
• Proficiency with CAD systems (CATIA, Creo, SolidWorks).
• Experience with MATLAB and/or Python.

Core Skills

Customer Technical Support | Mechanical Engineering | Simulation Software | Communication | FEA Tools | CAD Tools | Drivetrain Analysis | Training Delivery | MATLAB/Python

At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology. Passionate about technical support and advanced technologies? This role offers massive career growth and endless learning opportunities. Why You'll Love Working Here * Be part of a global leader in intelligent system design simulation. * Collaborate with a forward-thinking team dedicated to innovation and excellence. * Learn from a long-tenured team with deep product and customer experience. * Enjoy career growth opportunities and exposure to cutting-edge technologies.