IT Specialist (NETWORK/CUSTSPT)

• Directs the monitoring and management of DARPA's unclassified and classified network infrastructure (LAN/WAN/Wireless), ensuring optimal performance, and availability.
• Guides the network operations team in troubleshooting and resolving complex network outages and performance degradations, acting as the final authority on major incident response.
• Directs the development and maintenance of a comprehensive IT knowledge base and service catalog to improve first-call resolution rates and enhance user self-service capabilities.
• Acts as the principal advisor to the DARPA CIO, Deputy Director and Chief of Operations on the security posture of the IT support and network infrastructure, managing plans of action and milestones (POA&Ms) for all identified vulnerabilities.
• Directs the strategic management and operational optimization of the agency's Software-Defined WAN (SD-WAN) architecture, ensuring secure, resilient, and application-aware connectivity between headquarters, and all remote sites.

Requirements Help Conditions of employment

• Must be a U.S. citizen
• Males born after 12-31-59 must be registered for Selective Service http://www.sss.gov
• Resume and supporting documents (See How To Apply)
• Suitable for Federal employment, determined by a background investigation
• May be required to successfully complete a probationary period
• Work Schedule: Fulltime
• Overtime: Occasionally
• Tour of Duty: Flexible
• Recruitment Incentives: May be authorized for Highly Qualified Candidates
• Fair Labor Standards Act (FLSA): Exempt
• Financial Disclosure: Required
• Telework Eligibility: This position is telework eligible
• Occasional Travel
• This is a drug tested designated position

One year of specialized experience equivalent to the next lower grade level (GS -12) in the federal service (experience may have been gained in the military or private sector). Experience managing network operations, Directing and overseeing the designing, optimization and troubleshooting of complete network infrastructures, Overseeing enterprise IT service management operations, Integrating risk management framework processes and enforcing cybersecurity compliance standards. ., One year of specialized experience equivalent to the next lower grade level (GS -13) in the federal service (experience may have been gained in the military or private sector). Experience managing network operations, Directing and overseeing the designing, optimization and troubleshooting of complete network infrastructures, Overseeing enterprise IT service management operations, Integrating risk management framework processes and enforcing cybersecurity compliance standards., Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience., Substitution of education may not be used in lieu of specialized experience for this grade level.