IT Support Engineer - Microsoft Platform - Eco Services

IT Support Engineer - Microsoft Platform - Eco- Environment Services

Join a growing, cloud-first organisation as an IT Support Engineer and play a critical role in supporting, securing, and evolving a modern IT environment. This is a hands-on, technically focused position suited to an experienced 3rd Line Engineer who thrives on solving complex problems and delivering high-quality infrastructure solutions. Role Snapshot - Sheffield HQ:

• Salary: £40,000 - £45,000 per annum
• Working Pattern: Hybrid - 2 days from home, 3 days from the Sheffield office
• Hours: 08:30 - 17:00, Monday to Friday
• Reporting to: Group Information Systems Manager
• Occasional travel to other UK sites required

About the Role:

As the IT Support Engineer, you will provide 3rd Line Technical Support and contribute to the design, delivery, and ongoing improvement of a secure, scalable IT infrastructure. Working across multiple business units, you will support a "Cloud-First" strategy while maintaining on-premise and hybrid systems. This role offers significant exposure to infrastructure projects, cyber security initiatives, and modern workplace technologies. Key Responsibilities:

• Provide 3rd line technical support, acting as an escalation point for complex incidents and problems.
• Maintain and support Microsoft 365, Azure/Entra ID, Intune, and Windows Server environments.
• Lead or contribute to infrastructure projects including cloud migrations, upgrades, and system integrations.
• Configure and support network infrastructure including firewalls, switches, routers, and Wi-Fi.
• Administer Active Directory, Group Policy, identity management, and access controls.
• Manage endpoint provisioning, compliance, and security using Intune and Endpoint Manager.
• Monitor system performance, availability, and security, ensuring adherence to best practices.
• Maintain and test backup, disaster recovery, and business continuity solutions.
• Support Cyber Essentials compliance, patching, MFA, conditional access, and security tooling.
• Work closely with third-party suppliers and internal stakeholders to deliver reliable IT services.
• Produce clear technical documentation and contribute to continuous service improvement.

Skills and Experience:

Essential:

• At least 5 years' experience in IT support, including substantial 3rd line and project-based work.
• Strong hands-on experience with Microsoft 365 (Exchange, Teams, SharePoint, Power Platform).
• Proven experience with Azure AD/Entra ID, Intune MDM, and Windows Server (2016/2019).
• Solid understanding of Active Directory, Group Policy, and networking fundamentals.
• Experience supporting multi-site or multi-entity environments.
• Strong troubleshooting, analytical, and problem-solving capabilities.
• Experience implementing or maintaining Cyber Essentials compliance.
• Excellent communication and stakeholder management skills.
• Highly organised, proactive, and customer-focused mindset.

Desirable:

• Microsoft certifications (Azure, Microsoft 365, Security).
• CCNA, VCP, or equivalent technical certifications.
• Experience with PowerShell Scripting and automation.
• Knowledge of ITIL or structured service management frameworks.
• Experience with Veeam or similar backup and DR platforms.

What's On Offer:

• Competitive salary package with clear technical ownership.
• Hybrid working model supporting work-life balance.
• Exposure to modern cloud and infrastructure technologies.
• Opportunity to influence and shape a growing IT environment.
• Support for ongoing professional development and training.

Call Experis IT Today for more information on 0121 712 8715

Essential:

• At least 5 years' experience in IT support, including substantial 3rd line and project-based work.
• Strong hands-on experience with Microsoft 365 (Exchange, Teams, SharePoint, Power Platform).
• Proven experience with Azure AD/Entra ID, Intune MDM, and Windows Server (2016/2019).
• Solid understanding of Active Directory, Group Policy, and networking fundamentals.
• Experience supporting multi-site or multi-entity environments.
• Strong troubleshooting, analytical, and problem-solving capabilities.
• Experience implementing or maintaining Cyber Essentials compliance.
• Excellent communication and stakeholder management skills.
• Highly organised, proactive, and customer-focused mindset.

Desirable:

• Microsoft certifications (Azure, Microsoft 365, Security).
• CCNA, VCP, or equivalent technical certifications.
• Experience with PowerShell Scripting and automation.
• Knowledge of ITIL or structured service management frameworks.
• Experience with Veeam or similar backup and DR platforms.

• Competitive salary package with clear technical ownership.
• Hybrid working model supporting work-life balance.
• Exposure to modern cloud and infrastructure technologies.
• Opportunity to influence and shape a growing IT environment.
• Support for ongoing professional development and training.