Salesforce System Administrator

We have an opportunity for a Salesforce Systems Administrator to join our Software applications team within our Technology team. Your responsibilities within this role will be to ensure efficient operation and continuous improvement of the Salesforce platform, enabling the organisation to leverage data-driven insights and streamline business processes. The Salesforce Administrator will support users, maintain system integrity and implement best practices to maximise the platform's effectiveness in achieving business goals.

The role Salesforce Systems Administrator of will include:

• Configuring Salesforce objects, fields, workflows, validation rules, and page layouts to support evolving business needs
• Designing dashboards and reports that provide meaningful insights to the business
• Providing 3rd line support for Salesforce-related issues and leading the resolution of complex incidents
• Working closely with stakeholders to analyse requirements, resolve system issues, and improve platform performance
• Maintaining clear documentation for system configurations, processes, and user guidance
• Ensuring compliance with data protection, security, and governance standards
• Staying up to date with Salesforce releases and recommending improvements and new functionality
• Identifying and implementing opportunities to improve system efficiency, scalability, and user experience

• Salesforce Administration Certification (ADM 201) or equivalent experience

• Proven experience in Salesforce Administration

• Proven experience using Service Cloud

• Substantial experience of analysing, diagnosing and resolving technical issues

• Experience of managing and deploying Salesforce system changes through Integrated Development Environments (IDE), GIT and code repository tools

• Experience working with 3rd party support organisations

We provide homes and care for more than 250,000 people in England and Scotland. Our customers are at the heart of all we do. With around 14,000 colleagues, we foster a diverse and inclusive culture, and nurture and reward talent.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays

• A pension scheme with employer contributions from Sanctuary

• Life Assurance

• Employee Advice Service including counselling

• Cycle to Work scheme

• Voluntary health plans

• Employee discounts

• Wellbeing support and tools

• Employee recognition scheme

• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues

• £33,397 with an additional policy allowance of £8,913 per annum (rising to £35,144 with an additional policy allowance of £9,379 per annum after 12 months, subject to satisfactory performance)

Sanctuary is one of the UK's leading providers of housing, care and community services. With around 13,000 employees, we maintain a culture where diversity is valued and talent is nurtured and rewarded., View more detail about what it's like to work for our organisation, and what we offer on our Sanctuary careers pages at - www.sanctuary.co.uk/join-our-team Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent unlawful working. Sanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity.