Level 2 Support Engineer

We are seeking a proactive and technically skilled Level 2 Support Engineer to provide support across a range of infrastructure and cloud-based services. The role involves troubleshooting complex issues, maintaining system performance, and supporting end users in a fast-paced environment., * Configure and support Microsoft 365 environments, including:

• Microsoft Defender Antivirus
• Device and endpoint management via Intune
• Identity and access management using Entra ID, including MFA and Conditional Access

• Manage backup and recovery processes using Veeam Backup & Replication
• Perform patching and updates across infrastructure components, including both hardware and software
• Support and troubleshoot virtualisation platforms such as Hyper-V and/or VMware
• Configure and maintain Remote Desktop Services and/or Azure Virtual Desktop environments
• Apply networking fundamentals, including TCP/IP, DHCP, DNS, SFTP, VLANs, VPNs, and Active Directory
• Demonstrate a basic understanding of storage technologies, including Storage Area Networks (SANs)
• Manage and prioritise incidents and service requests within an ITSM ticketing system, ensuring timely escalation where required
• Conduct remote troubleshooting of complex technical issues
• Create, maintain, and update technical documentation
• Communicate effectively with both technical and non-technical stakeholders

• Strong problem-solving and analytical skills
• Ability to manage multiple priorities in a high-volume support environment
• Excellent written and verbal communication skills
• Detail-oriented with a commitment to documentation and process improvement