DDP [CVD] Technical Support Engineer - (E3)

• Responsible for technical escalations (remote & onsite) at customer sites for DDP [CVD] products, able to use a systematic approach to problem solving and use data driven troubleshooting and diagnostic tools.
• Support and provide technical feedback to improve fleet performance, improvement programs and upgrades.
• Guide and coach field engineers in troubleshooting techniques, work ethics and cultural norms.
• Develop troubleshooting guides and support technical documentation to enhance field engineers' knowledge.

Key Responsibilities:

• Support multiple technical escalations, resolve with focus on time to resolution and quality of work

• Attend customer field issues meetings with FSO, collaborate with BU engineers

• Recommend best practices to improve products, processes, or services.

• Publishing Technical Lessons Learned, troubleshooting guides, technical (ET) papers, etc.

• Provide on-site coaching to FSO

• Support NPI development early in the product life cycle, and at key customer sites

• Create, or collaborate in creation of, innovative advanced trouble shooting tools

Business Expertise:

Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market.

Leadership:

Provides coaching to colleagues with less experience; may lead small projects with manageable risks and resource requirements.

Problem Solving:

Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information and data.

Impact:

Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies.

1. Education: Bachelor's degree or equivalent in technical field

2. Skills

• Ability to work independently and as part of a team

• Strong Organizational and time management skills

• Excellent interpersonal and communication skills

• Ability to handle stressful situations and effectively manage difficult problem

• Familiar with suite of Microsoft Apps, and internal ones such as SAP, VSPI and ARK.

3. Year of Experience: +7 years of experience with Applied Materials DDP products or similar.

Additional Information

Travel - Generally 25% of the time, but could be as high as 50%

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world., You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. TSEs provide technical support remotely, and on site, to FSO personnel for highly complex problems involving equipment malfunction, on wafer issues, and performance enhancement programs where first-line product support was unable to isolate or fix a problem. Using advanced troubleshooting methodologies, they establish success criteria, develop comprehensive action plans, analyze and compile findings, perform root cause analysis and support FSO repair activities through escalation closure.