Desktop Support Technician

Required: Associate's degree in IT related field or an additional one (1) year of applicable IT experience in lieu of degree Preferred: Bachelor's degree in an IT related field

Licensure/Certification:

Required: Valid CA driver license; CompTIA A+, or equivalent, within six (6) months of hire/promotion

Experience:

Required: One (1) year of experience as Desktop Technician or equivalent role or two (2) years of experience as a Desktop Technician or equivalent role in lieu of degree or completion of Desktop Technician rotation in EMC IT Apprentice program Preferred: IT Service Desk experience in healthcare

Skill Sets:

• Ability to effectively communicate in a positive and professional manner
• Self-starter; driven to take action without needing prompting
• Ability to learn and be coached
• Writing skills for the creation of application installations, knowledge base articles and other procedures
• Ability to prioritize tasks and manage time efficiently to meet deadlines
• General awareness of applications and concepts such as Active Directory, DHCP, DNS, Group Policy, WSUS, PXE, Endpoint Encryption, Citrix, VMware vSphere, P2V, P2P, DLP, hardware independent imaging, sysprep, WAIK, Ivanti, Single Sign On, Active Administrator, networking, scripting, Linux, printers, workstation security, IT security ideas, VPN, remote access, automated software distribution and other enterprise class tools
• Ability to ask clarifying questions and review documents for accuracy
• Knowledge of current/past Windows Operating System, Microsoft Office Suite, and other common Windows based software; exposure to Mac may be intermittent
• Ability to create and maintain positive interpersonal relations with peers, staff, leaders and vendors
• Knowledge of Windows Event logs and the idea/concept of application log file