Middleware Support Engineer

We are seeking a Middleware Support Engineer to support a strategic enterprise resiliency framework for Java-based applications. This role focuses on application resiliency, recovery readiness, and middleware platform stability, supporting Apache and Tomcat environments running on Linux.

You will work hands-on with application teams and platform services to enable adoption of a standardized resiliency framework, monitor application health, troubleshoot production issues, and ensure recovery objectives are met. This is a support-focused, operations-oriented middleware role, not an operating system or application development position., * Support and troubleshoot Apache and Tomcat-based Java applications in a Linux environment.

• Monitor application and JVM health, including memory, CPU, thread utilization, and connection pools.
• Diagnose and resolve middleware-related issues such as:

• Application startup failures
• JVM memory and performance issues
• Deployment and configuration errors
• HTTP/S errors (4xx, 5xx, timeouts)
• Log and runtime failures

• Review and execute operational runbooks, providing feedback on improvements and resiliency gaps.
• Support disaster recovery (DR) processes, including validation of failover and failback readiness.
• Utilize monitoring and logging tools (e.g., Grafana, Splunk) to identify trends and proactively prevent issues.
• Partner with application, infrastructure, and platform teams during incident resolution.
• Support change, incident, and release processes using tools such as ServiceNow.
• Contribute to continuous improvement of middleware stability, observability, and recovery capabilities., * This position supports a Java platform underpinning an enterprise resiliency framework.
• The team is focused on middleware operations, not operating system engineering.
• Most supported applications run on Apache and Tomcat.
• Candidates should be comfortable working in a fast-paced, incident-driven environment and collaborating across teams.

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• 5+ years of experience in middleware or application support roles.
• Strong working knowledge of Linux (processes, logs, services, diagnostics).
• Hands-on experience supporting Apache and Tomcat application servers.
• Solid understanding of Java/JVM-based applications and runtime behavior.
• Proven ability to troubleshoot application and middleware issues using logs and metrics.
• Experience supporting production environments with high availability and resiliency requirements.
• Strong analytical and problem-solving skills.
• Excellent communication skills and ability to operate effectively during incidents., * Experience in financial services or other regulated enterprise environments.
• Familiarity with monitoring and observability tools such as Grafana and Splunk.
• Exposure to ServiceNow for incident, problem, and change management.
• Understanding of disaster recovery concepts, including source-to-destination and destination-to-source recovery.
• Experience supporting Tomcat deployments in enterprise or banking environments.
• Basic scripting, automation, or reporting experience (Python, Excel, Power BI) is a plus.