Enterprise API Solutions Consultant (Client Connectivity)
Role details
Job location
Tech stack
Job description
Responsible for coordinating and driving activities to ensure an optimal experience from defining the customer's end-to-end journey to managing technical inquiries during their integration with U.S. Bank APIs. Collaborates across business and technical teams to contribute to the success of our API operations services. Defines the workflows undertaken during execution, creates the training materials, and drives system enhancements to improve operating efficiency. Assists in setting up customer access to our API products, notifying of events that may affect their API services, and providing technical assistance in our customer-facing environments. Tracks and monitors the customer requests through completion, while providing excellent service and support.
Requirements
- Bachelor's degree, or equivalent work experience
- Typically five or more years of related experience
Preferred Skills/Experience
- Advanced understanding of ITSM and AGILE methodologies
- Customer-facing support or experience working with APIs from either a technical standpoint, such as support, testing, or development with experience using REACT.js, Python, Node.js, or C#
- Experience working with logs and analyzing http status codes via logging tools such as Kibana or Splunk
- Experience defining product backlog (epics and stories) for system enhancements and defects
- Experience with process improvement implementation and/or training (such as Lean Six Sigma)
- Experience in technical writing and/or communications experience which involved the definition of workflows, procedures, and training materials for technical and non-technical audiences
- Experience documenting and utilizing ticketing systems such as JIRA, Zendesk, or Service-Now and hosting workshops and training sessions for both technical and non-technical audiences
- High attention to detail, information design and visual presentation, and strong organizational skills
- Strong influencing and partnership/collaboration skills to drive cross-functional teams
- Ability to manage multiple highly visible and complex tasks/projects and deadlines simultaneously with limited supervision
- Ability to quickly learn new skills and processes while also being adaptable to changing requirements
- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
- Effective verbal and written communication skills
Benefits & conditions
Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Review our full benefits available by employment status here (https://careers.usbank.com/global/en/benefits/us) .
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $124,355.00 - $146,300.00
U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
