Cloud Engineer (Managed Services)

Vaco is currently seeking a Cloud Engineer (Managed Services) for a 6M C2H opportunity that is remote. The Cloud Engineer (Managed Services) will be accountable for the ongoing operation, administration, monitoring, support, and continual optimization of customer cloud environments across major public cloud platforms including Azure, AWS, Google Cloud Platform, and OCI. The Cloud Engineer (Managed Services) will focus on core cloud operations, service delivery, governance compliance, handling incidents / requests / changes, maintaining documentation, and clear customer communications. While automation, DevOps practices, and reliability engineering are part of the role, it is applied primarily to enhancing operational efficiency, consistency, and scalability. The Cloud Engineer (Managed Services) will manage routine and moderately complex operational tasks and troubleshooting, where more advanced, high-risk, or architecture-intensive work is escalated to senior engineers or architects, as needed.

• Cloud Operations / Support - Monitoring / Supporting Cloud Infrastructure / Platform Services / Operational Tooling Across Customer Environments
• Incident / Request Management - Responding to Incidents / Service Requests / Alerts / Escalations | Triage / Troubleshooting / Service Restoration / Resolution Follow-Through
• Operational Tasks / Change Execution - Executing Standard Changes / Recurring Tasks | Provisioning / Deprovisioning / Access Changes / Maintenance / Backup Validation / Patching / Platform Hygiene
• Cloud Administration - Administering Resources Across Compute / Storage / Networking / Identity / Security / Governance within Major Cloud Platforms
• ITSM Process Adherence - Following ITSM Practices (Incident / Request / Change / Escalation / Documentation / Customer Communication) in Alignment with Service Expectations
• Customer Engagement - Professionally Participating in Customer Meetings / Status Calls / Service Reviews
• Cross-Functional Collaboration - Working with Team Leads / Engineers / Architects / Service Delivery Teams to Resolve Issues / Complete Operational Work
• Monitoring / Compliance Support - Monitoring / Alerting / Tagging / Policy Management / Cost Visibility / Compliance Activities
• Automation / Tooling - Utilizing Scripting / Automation / AI Tools | Improving Consistency / Reduce Manual Effort | DevOps / SRE Tooling Exposure (strongly preferred)
• On-Call / After-Hours Support - Participating in On-Call Rotation | Supporting After-Hours / Weekend Work for Incidents / Maintenance / Approved Changes
• Troubleshooting / Issue Ownership - Troubleshoot / Own Issues in Live Production Environments
• Time Management / Prioritization - Managing Competing Tickets / Tasks Effectively Across Multiple Customers and/or Workstreams while Meeting Commitments
• Documentation / Process Discipline - Maintaining Strong Documentation Standards with Attention to Detail | Adherence to Change Control / Operational Processes
• Identity / Access Management (working knowledge) - Applying IAM Concepts | RBAC / Least Privilege / Security Groups / Firewall Concepts / DNS / Core Networking Fundamentals
• Monitoring / ITSM Fundamentals (familiarity) - Monitoring / Alerting / Logging / Event Response | Core ITSM Disciplines in Managed Cloud Environments
• Independence / Team Collaboration - Escalating Appropriately | Collaborating Across Internal / External Teams
• DevOps / SRE Exposure (foundational knowledge) - Source Control / Pipelines / IaC / Observability | Related DevOps / SRE Concepts (supporting skillset), * Cloud Platform Operations (hands-on) - Supporting Major Cloud Platforms (Azure / AWS / OCI / Google Cloud Platform) | Strong Operational Capability
• Production Support Experience - Supporting Incidents / Requests / Changes / Recurring Administration Activities in Live Production Environments
• Server / Networking Fundamentals (familiarity) - Windows and/or Linux Server Operations / Identity and Access Concepts / Networking Fundamentals / Monitoring Tools
• Managed Services / Multi-Customer Environment - Experience in Managed Services / Consulting / Multi-Customer Support Environments | Additional Cloud Exposure (preferred)
• Automation / Scripting - Utilizing PowerShell / Python / Bash / IaC / CI/CD / Other Automation Tooling to Support Cloud Operations

PREFERRED (not resuired)

• Certifications (Preferred) - Relevant Cloud / Operations / Platform Certifications

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.

• IT Infrastructure / Cloud Operations (3+ years) - Customer-Facing Support in IT Infrastructure / Cloud Operations / Systems Administration / Managed Services Support