Dynamics 365 CRM Developer
Role details
Job location
Tech stack
Job description
- Las Vegas, NV
- Link Technologies (LinkTechConsulting.com), a Las Vegas-based IT consulting firm, is currently looking for a Dynamics 365 CRM Developer to join our team. This is a hands-on CRM development and platform enhancement role focused on Dynamics 365 Customer Service, Dynamics 365 Contact Center, AI/Copilot enablement, and Avaya telephony integration. The environment includes Customer Service, Contact Center/Omnichannel, Power Platform, Azure integrations, and custom development. This is not a purely functional role; the focus is on customization, automation, and ongoing platform development. Responsibilities
- Configure, customize, and maintain Dynamics 365 Customer Service and Dynamics 365 Contact Center
- Build and support plugins (C#), JavaScript web resources, PCF controls, workflows, and business rules
- Support and enhance omnichannel/contact center capabilities including routing, queues, skills, and agent scripts
- Develop and maintain Power Automate flows for case management and crosssystem automation
- Configure and extend Microsoft Copilot Studio bots for agent-assist and customer-facing workflows
- Integrate Avaya telephony with Dynamics 365 using CTI frameworks; troubleshoot integration issues
- Design and maintain Dataverse data models, forms, and model-driven apps
- Develop backend components using C#, .NET, JavaScript, React, MS SQL
- Support Azure-based integrations including Azure Data Factory, Azure SQL, Functions, and Service Bus
- Identify manual or inconsistent CRM processes and convert them into structured, scalable solutions
- Work directly with business partners to translate requirements into practical CRM and automation solutions
- Support the organization's AI adoption initiative by enabling low-code/no-code solutions and Copilot-driven workflows
Requirements
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Hands-on experience configuring and customizing Dynamics 365 CRM (Customer Service)
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Experience with Dynamics 365 Contact Center / Omnichannel
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Proficiency with C#, .NET, JavaScript, Power FX, and CRM SDK
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Experience building Power Automate flows and supporting Power Platform components
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Experience with Dataverse modeling, security roles, business rules, and forms
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Ability to integrate CRM with telephony platforms (Avaya preferred)
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Experience with Azure services such as ADF, Azure SQL, Functions, and Service Bus
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Ability to support CRM implementation, customization, and ongoing platform operations
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Comfortable working directly with business partners and translating requirements into CRM solutions
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Must be eligible for full-time W2 conversion (H1B acceptable if no future sponsorship is required)
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Must reside in Nevada (Las Vegas preferred) Preferred
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Experience with contact center operations or call center workflows
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Experience with Microsoft Copilot Studio or AI-driven CRM automation
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Examples of CRM customizations, integrations, or process standardization
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Microsoft certifications (Dynamics 365 Customer Service, Power Platform Developer)
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Experience with Azure Logic Apps, Event Grid, or CI/CD pipelines (Azure DevOps/GitHub Actions) Link Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, gender identity/expression, sexual orientation, national origin, protected veteran status, disability, or any other factors protected by law.
