Senior Software Support Engineer

Join OWT, a tech and strategy consulting firm under Swisscom. We're dedicated to digitizing processes and implementing innovative projects.

Tasks

• Transform and industrialize customer support for software solutions.
• Enhance operational efficiency, service quality, and customer experience.
• Structure and standardize support processes for scalability and quality., * Transformation and industrialisation of customer support for the software solutions we develop and operate
• Continuous improvement of operational efficiency, service quality and customer experience with high technical demands
• Structuring and standardising support processes for consistency, quality and scalability
• Establishing a governance framework (SLA, KPI, knowledge management)
• Identifying and implementing levers for continuous improvement and automation
• Leading and further developing the support team; close collaboration with development, project and infrastructure teams
• Supporting change management and establishing a culture of service excellence
• Handling complex incidents, conducting root cause analyses and contributing to code corrections or optimisations
• Monitoring application performance, reliability and security

• Proven experience in structuring support organizations in software.
• Strong knowledge in Java/Spring, SQL, Docker/Kubernetes, CI/CD.
• Leadership skills, analytical thinking, and solution-oriented approach., * Proven experience in structuring or transforming a support organisation in a software environment
• Solid knowledge of Java/Spring, SQL, Docker/Kubernetes, CI/CD and Linux
• Confident use of ITSM tools and understanding of DevSecOps practices
• Strong leadership skills, analytical thinking and solution-oriented working style
• English skills at C1 level; professional German, French is an advantage

• A young, dynamic culture shaped by collaboration, driven by a shared passion for digitisation and new technologies, which places our clients' concerns at the centre
• An environment that promotes learning new skills and developing existing ones through a clear career path
• A hybrid working model that allows you to work from home with colleagues and clients
• The opportunity to work with renowned companies on a variety of tasks related to emerging technologies
• The chance to benefit from colleagues who are experts in their field and always ready to share their expertise or provide constructive feedback
• A proven mentoring model with a person who introduces you to daily work at OWT and supports your professional and personal development
• Very well located offices in the heart of Geneva, Lausanne, Zurich, Bern and Basel, easily accessible
• A competitive salary with a healthy work-life balance

OWT is a technology and strategy consulting company and a subsidiary of Swisscom. We assist our clients in digitising their processes, implementing innovative transformation projects, and deploying new technologies.