Senior Backend Support Engineer (.NET)

Are you a forward-thinking professional with a strong background in .NET experience and an interest in financial services? Join as a Backend Software Engineer and support the stability and performance of digital banking solutions for customers. Work in a cross-functional team using agile methodologies and a DevOps-centric model, ensuring high-quality support and operational excellence. This is a hybrid role based in Madrid´s city center, ideal for those eager to thrive in a dynamic environment and make a significant impact in private banking technology.

Join EPAM and contribute to shaping the future of financial services in Spain! Responsibilities Manage L3 support for day-to-day incidents, service requests and problems in the IT environment, ensuring all SLAs are met Oversee operational tasks such as monitoring service availability and performance, coordinating with 1st and 2nd Level Support Lead release activities, ensuring proper communication with all upstream and downstream dependencies Execute required audits, controls and annual risk assessments to identify and manage operational IT risks Support IT security processes, including firewall management and access rights reviews Troubleshoot and resolve technical issues, collaborating with team members and stakeholders Maintain and update technical and architectural debts in partnership with System Architects Document support processes and contribute to knowledge sharing within the team Participate in planning and feature refinement sessions to ensure support requirements are addressed Deliver high-quality code and solutions aligned with company guidelines and standards

Bachelor´s or Master´s degree in Computer Science or related field, or relevant work experience Proven experience in backend software engineering with .NET Core and Entity Framework Strong knowledge of RESTful APIs and service-oriented architecture Proficiency in SQL databases such as MSSQL, Oracle or Postgres Experience with streaming technologies including Kafka and Avro Familiarity with Angular, React, JavaScript and Typescript for understanding full-stack environments Practical knowledge of DevOps principles, CI/CD and Kubernetes (PKS) or Virtual Machines Understanding of Open API and UML for documentation and design Experience with TDD, BDD and automated testing practices Effective communicator with very good English proficiency Pragmatic, proactive and open-minded approach with an entrepreneurial spirit