IT Field Engineer MSP

Cardonet Consultancy Ltd
Manor Park, United Kingdom
10 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English

Job location

Manor Park, United Kingdom

Tech stack

Microsoft Windows
Microsoft Active Directory
Azure
Backup Devices
Cloud Computing
Dynamic Host Configuration Protocol
Desktop Computing
DNS
Firmware
Hyper-V
Issue Tracking Systems
Networking Hardware
Virtual Private Networks (VPN)
Network Troubleshooting
Network Diagrams
TCP/IP
Virtual Local Area Networks
Virtualization Technology
Wide Area Networks
Wi-Fi Technology
Network Routers
Sonicwall
Firewalls (Computer Science)
Information Technology
Laptops
Network Server
Cisco networks
VMware

Job description

Due to our continuous growth at Cardonet, we need more people in the team and we are looking for the best possible team to give our customers the best support. We need a Field Support Engineer. The role lends an experienced and knowledgeable element to day-to-day support.

The Field Engineerrole represent the most recognisable, client-facing members of the team and are?responsible for providing on-site technical support, installation, maintenance, and troubleshooting of IT infrastructure for multiple client organizations.

Field Engineers also performs any scheduled site visits as well as providing remote support when required. They are also responsible for reviewing the work completed by all other teams to best manage their time and the client's expectations.

Responsibilities and Duties

  • On-site Technical Support

  • Provide on-site IT support for client environments including desktops, laptops, and printers.

  • Diagnose and resolve hardware, software, and network issues

  • Respond to service tickets and escalations from the helpdesk

  • Infrastructure Deployment

  • Install and configure servers, workstations, networking equipment and security appliances

  • Perform site installations, upgrades, and system migrations

  • Deploy Wi-Fi networks, switches, routers, and firewalls (SonicWall)

  • Network & Systems Maintenance

  • Maintain LAN/WAN connectivity and troubleshoot network performance issues.

  • Perform patching, firmware updates, and preventive maintenance.

  • Monitor system health and resolve issues before they impact clients, on agreed customer SLAs.

  • Client Support & Communication

  • Act as the technical point of contact during on-site visits.

  • Explain technical issues and solutions in clear, non-technical language.

  • Maintain strong client relationships and deliver excellent customer service.

  • Documentation & Reporting

  • Document site configurations, network diagrams, and troubleshooting steps.

  • Update ticketing system and service records.

  • Undertake any other duties as requested by theOperations Director or Managing Partners.

  • On call when required

Requirements

  • Knowledge and understanding of IT infrastructure and networksolutions.

  • Ability to engage meaningfully with all stakeholders.

  • Solid technical background with an ability to give instructions to a non-technical audience.

  • Great organisation and problem-solving skills

  • Confidence to build relationships and deal with variety of situation.

  • Comfortable supporting a wide variety of technology, such as:

  • Operating systems

  • Networking: TCP/IP, DNS, DHCP, VLANs, VPN configuration;router and switch configuration, servers

  • Cloud platforms: Microsoft 365, Azure

  • Infrastructure: Active Directory, Group Policy, Virtualization (Hyper-V & VMware), backup solutions

  • Should be flexible working as 1st line/2nd Line engineer.

  • Good Customer Service skills.

  • Time management and multitasking skills.

Preferred Certifications

  • Microsoft Certified: Azure Administrator

  • Cisco CCNA

  • ITIL Foundation

*Driving licence and personal car will be required.

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