Desktop Support Officer

We're looking for a friendly and proactive IT Desktop Support Officer to join our Information and Digital Services (IDS) team. This role is a 2nd line, hands on, customer facing, campus-based role which plays a key part in keeping the University's digital services running smoothly for staff, students and visitors. The role reports to the Campus IDS & Service Desk Manager, forming part of the wider End-User Computing team. You will respond to incidents and requests, offer advice and help to improve the overall experience of using technology within the University. If you enjoy troubleshooting, building relationships, and variety in your work, then this role could be for you. A Typical Day

• Reviewing and prioritising calls through the IT Service Desk tool.
• Providing in person deskside and remote support for staff.
• Troubleshooting hardware and software problems.
• Supporting account and device management through deployment tools and M365.
• Responding to cyber security incidents such as malware or phishing.
• Installing and configuring computers for staff and studio spaces.

• 2 years' experience in an IT support role with experience of using a Service Desk platform, Microsoft 365 administration tools and deployment software
• Strong Windows OS troubleshooting skills and some exposure to supporting macOS devices
• Confidence with face to face, and remote IT support with a proactive, problem-solving approach and strong communication skills,
• Able to work autonomously and proactively, in a team-oriented environment in which knowledge sharing and collaboration are key.
• Enjoys helping people and takes pride in delivering great service., The successful candidate must be able to commute to Farnham campus, full time - Monday to Frid ay 9.00AM - 5.15PM. This is a fully onsite role.

Why join us? You'll be joining a team where your work genuinely makes a difference to staff and students daily experience of technology. At UCA, creativity and innovation are at the heart of what we do. Our legacy of educating eager and passionate artists, makers and thinkers runs back almost 160 years, and today we're helping shape a global future that supports and nourishes talent worldwide. Our campuses across Surrey and Kent are vibrant communities, each specialising in different areas of the creative industries. We are also home to a thriving research hub, with academic experts and fellows leading the way in research on sustainability, design, textiles, animation, history and culture, and more. Are you ready to share your passion for creativity with the next generation of innovators? If so, we want to hear from you. At UCA, full-time working hours are 36 hours & 15 minutes per week.