Senior Application Developer

As an Senior Application Developer , you will provide critical application support and development expertise for our client in Milan, a strategically important client generating high revenue annually. The role is customer-facing and requires an Italy-based, Italian-speaking technical advisor who can respond promptly during local business hours and provide out-of-hours (OOH) support for high-severity incidents.

You will act as a trusted technical point of contact, ensuring application stability, rapid incident resolution, and effective communication with client stakeholders. This role is essential to maintaining service continuity, meeting strict service expectations, and protecting a key revenue stream.

What you'll do:

• Provide application development and production support for Numia-owned systems and integrations
• Act as first-line advisor for application incidents, analysis, and resolution during Italian business hours. Participate in out-of-hours (OOH) support for critical production issues as required
• Diagnose and resolve application defects, performance issues, and integration failures
• Perform root cause analysis (RCA) and implement corrective and preventive actions
• Collaborate closely with Numia stakeholders, internal development teams, and infrastructure partners
• Support deployments, patches, and minor enhancements to ensure platform stability
• Ensure incidents and changes are managed in line with agreed SLAs and governance processes. Maintain accurate technical documentation and incident records
• Contribute to continuous improvement of support processes and application resilience

• Strong working knowledge of credit/debit card lifecycle, transactions, authorisations, clearing, settlement, and billing
• Hands-on experience with mainframe technologies, including: CICS (online transaction processing), DB2 (data access and analysis)
• Ability to analyse and troubleshoot issues using mainframe utilities and tools, including Eazytrieve
• Experience supporting API-based integrations between distributed systems and mainframe applications
• Solid understanding of production support, incident triage, root-cause analysis, and escalation in a 24×7 environment
• Experience working directly with client-facing payment systems, responding to time-critical and business-impacting incidents
• Fluent Italian and English (spoken and written)
• Willingness to participate in out-of-hours (OOH) support as part of a support rota

Experience that would be great to have:

• Strong background in cards and payments platforms, preferably within large-scale financial services environments
• Experience with VisionPLUS modules (e.g. issuing, authorisation, settlement, or billing components)
• Experience with distributed-to-mainframe integration architectures, including middleware and APIs
• Experience operating within ITIL-aligned incident, problem, and change management frameworks
• Prior responsibility for supporting strategic, high-revenue clients with strict SLA expectations

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.