Change and Transformation Manager

• Design, implement and embed new business processes aligned to long-term company strategy
• Assess and improve existing processes to drive operational efficiency and scalability
• Lead structured change initiatives using recognised change management frameworks
• Partner with senior stakeholders to ensure change is adopted, embedded and measured
• Govern processes to ensure compliance with ISO standards and internal controls

Essential -

• Proven experience leading organisational change in complex, cross-functional environments
• Strong project lifecycle management skills, including stakeholder engagement and governance
• Ability to influence at senior leadership level and manage resistance to change
• Analytical mindset with experience defining and tracking success metrics
• High emotional intelligence with a people-first approach to change

Desirable -

• Project Management certification (PMP, PRINCE2 or similar)
• Change management training (e.g. ADKAR, APMG)
• Experience with tools such as HubSpot, Zendesk, Confluence or ClickUp
• Exposure to ISO-regulated environments