Information Technology, Summer Help

Support end-users of NWCCD and assist IT Staff. Tier 1 support. Facilitate internal and external entities with campus events. Reports To Technical Director, These are the job duties for required of the position. Percentage of time 100% Responsibility/Duty

• Answer all support helpdesk calls
• Troubleshoot end-user issues
• Support video conference courses and classrooms
• Support on campus events
• Assist IT staff with classroom/staff/faculty upgrades and updates

• Customer service experience
• Basic computer skills

Knowledge, Skills & Abilities

• Basic computer skills
• Familiarity with Microsoft Windows operating systems and Office Products
• Familiarity with college student portal, student account activation and setup

• Ability to lift 30 lbs
• Working hours, Monday-Friday, 8 am to 5 pm
• Evening events from 5 pm to 9 pm. Possibility of working weekends if events are scheduled

About Northern Wyoming Community College District Sheridan College is located in historic Sheridan, WY at the foot of the beautiful Big Horn Mountains, minutes away from a variety of outdoor recreational activities. Sheridan is ranked "America's Top Western Town" by True West magazine and is a vibrant community. Sheridan College is a vital component in the community.

NWCCD also includes a small campus site in Buffalo, WY.