ServiceNow Systems Architect

• Platform Architecture and Design: Develop and maintain the overall architecture of the ServiceNow platform, ensuring alignment with business needs and industry best practices.
• System Maintenance and Upgrades: Oversee system maintenance, upgrades, and enhancements, ensuring minimal disruption and optimal performance.
• Workflow Development: Design and implement workflows, business rules, client scripts, and UI policies to automate processes and improve efficiency.
• Integrations: Lead the design and implementation of integrations with external systems using REST, SOAP, LDAP, SSO, and other protocols.
• ITOM and ITAM Implementation: Configure and support ITOM and ITAM modules, including discovery, service mapping, asset management, and event management.
• SPM/PPM Expertise: Configure and maintain Strategic Portfolio Management (SPM) modules, including Demand, Project, Portfolio, and Resource Management, with a focus on Agile methodologies.
• Database Management: Manage MariaDB installation, optimization, indexing, and coding to support platform performance.
• Security and Compliance: Configure and maintain system ACLs, certificates, and security protocols, ensuring compliance with organizational policies.
• Monitoring and Risk Management: Monitor system stability, conduct risk assessments, and implement measures to prevent service degradation or interruptions.
• Reporting and Analytics: Develop dashboards, KPIs, and reports to provide visibility into portfolio performance, risks, and opportunities.
• Documentation and Governance: Create and maintain technical documentation, architecture diagrams, and governance standards for the platform.

• Education: Bachelor's degree with focus in Computer Science, Information Technology, or a related field.
• Certifications: Applicable DoD 8140 or DoD 8570 Certification (i.e., CompTIA Security + CE certification)
• Experience: 10+ years of related experience in ServiceNow software development and system architecture.
• Technical skills:

• Proven work experience with the ServiceNow platform in a software development and systems architecture environment.
• Proficiency in JavaScript, Glide API, and ServiceNow software development tools.
• Familiarity with CI/CD pipelines, Git, and automated testing frameworks.
• Strong understanding of system security, ACLs, and certificate management.
• Proven experience with on-premises ServiceNow deployments and server administration (Windows/Linux).
• Expertise in ITOM, ITAM, and SPM modules.
• Strong knowledge of integration protocols (REST, SOAP, LDAP, SSO).
• Experience with database management (MariaDB preferred).

• Required security clearance level: Must have a current/active Secret clearance and TS/SCI eligibility is preferred.
• ship required due to the Secret clearance requirement
• This position requires working onsite at the client location 5 days a week initially. A hybrid work schedule of 3 days onsite and 2 days remote may be available after the initial period, based on project needs and client requirements.

PLEASE NOTE: Candidates must be able to obtain and/or maintain a Department of Defense --TS/SCI clearance as a condition and continuation of employment.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.