Senior Manager of IT
Role details
Job location
Tech stack
Job description
We are seeking a hands-on, strategic Senior Manager of IT to lead and scale our internal IT function. The ideal candidate will own corporate IT and business systems operations while partnering closely with Engineering, Security, Finance, and HR teams to support a growing, distributed SaaS organization. They will have exceptional communication and problem-solving skills, with the ability to thrive in a fast-paced, collaborative environment. This leader will balance day-to-day operational excellence with forward-looking improvements, ensuring our systems, tools, and processes scale efficiently as the company grows., IT Leadership & Strategy
- Define and execute Aravo's IT roadmap aligned with company growth and operational needs
- Lead and mentor a small, high-impact IT team (helpdesk, systems, IT ops)
- Establish and track SLAs, KPIs, and user satisfaction metrics
- Rollout tool standardization, ensuring we are continuously consolidating toolsets
- Own IT budgeting, forecasting, and vendor management
Corporate IT Operations
- Manage core internal systems, including license management
- Ensure reliable onboarding/offboarding processes and lifecycle management
- Maintain high availability and performance of internal systems
- Support a hybrid/remote workforce across multiple locations with effective endpoint and access strategies
Security & Compliance Partnership
- Partner with Security and Engineering to support and customer-driven compliance requirements
- Enforce identity, access control, and endpoint security policies
- Onboard AI solutions and usage that adhere to proper security and data practices
- Support audits, evidence collection, and vendor security reviews
- Drive security awareness and best practices across employees
End-User Experience & Support
- Own IT support function with a focus on responsiveness, quality and automation
- Deliver a seamless employee experience across onboarding, support, and tooling
- Continuously improve documentation, self-service, and internal processes
Vendor, Asset & SaaS Management
- Manage SaaS application portfolio, licensing, and cost optimization
- Track and manage IT assets and lifecycle (procurement * retirement)
- Negotiate vendor contracts and manage third-party relationships
Requirements
- 8-12+ years of experience in IT, with 3-5+ years in a leadership role
- Strong hands-on experience with modern IT stack, including AI tools
- Automating user onboarding and offboarding with auditability and traceability
- Experience supporting compliance frameworks such as Microsoft SSPA, SOC1, and SOC 2
- Support FedRamprelated activities and compliance
- Proven ability to operate both strategically and hands-on
- Strong project management and cross-functional collaboration skills
- Experience in a SaaS or cloud-first company (80-500 employees ideal)
- Experience scaling IT processes in a high-growth environment
Preferred Qualifications/Skills/Soft Skills: (Optional)
- Familiarity with zero trust security principles
- Exposure to customer-facing security or audit requirements
- Hands-on leadership with a "roll up your sleeves" mindset
- Self-starter with entrepreneurial attitude towards managing everything IT
- Strong operational discipline and attention to detail
- Ability to prioritize effectively in a lean environment
- Clear communication with both technical and non-technical stakeholders
- Customer-first mindset
Benefits & conditions
Why Join Us: At Aravo Solutions, Inc., we offer a dynamic and inclusive work environment where employees are encouraged to innovate, grow, and make a meaningful impact. We provide competitive compensation and benefits packages, opportunities for professional development, and the chance to work alongside industry experts on cutting-edge projects. Benefits:
- 100% Employer Paid Medical Insurance options for the Employee and Family
- Paid Maternity and Paternity Leave
- Life and AD&D Insurance
- Long-Term Disability Insurance
- 401K with Company Matching
- Equity Participation
- 4 Weeks of Vacation
- Fully Stocked Kitchens
- Company-Sponsored Charitable Day of Giving Events
Aravo Solutions Inc. is registered as an employer in many, but not all, states. If an applicant is not in or able to work from a state where Aravo Solutions Inc. is registered, they may not be eligible for employment. The eligible states include: FL, GA, MA, MO, NC, NH, NV, OR, PA, SC, TN, and TX.
